AccèsD transactional services
Technical questions
(Transaction security, problems displaying statements and online applications, problems accessing the site, etc.)
By e-mail: Fill out the form
By phone: 514-253-7350 or 1-877-253-7350
Monday to Friday, 8:00 a.m. to 9:00 p.m., Saturday and Sunday, 8:00 a.m. to 9:00 p.m.
Non-technical questions
(Navigation, how to use menus, functions, etc.)
By phone: 1–866–DCUNION (1–866–328–6466)
Debit or ATM card – Desjardins Access Card
Get a Desjardins Access Card
Replace a damaged card
At the branch: Please see a branch staff member.
Report a lost or stolen* debit card
Retrieve a card retained by an ATM
By phone: Canada and the U.S.: 1-800-361-5121; Elsewhere in the world: 514-281-9289 (call collect)
At the branch: Please see a branch staff member.
*Please also report stolen cards to the police.
Get a new PIN (Personal Identification Number)
At the branch: Please see a branch staff member. Have with you two valid pieces of valid I.D., one with your signature.
For security reasons, we cannot assign new PINs by phone or e-mail.
Investment – Desjardins Securities
Full-service brokerage – DS
By e-mail: Fill out the form
By phone: 1-888-987-1749
Address and other numbers
Online brokerage – Disnat
By e-mail: Fill out the form
By phone: 514-842-2685 or 1-800-268-8471
Address and other numbers
Investment – Desjardins Trust
Branch Members
By phone: 1–866–DCUNION (1–866–328–6466)
Business Center Clients
By phone:
Montreal area: 514-286-3225
Elsewhere in Canada and the U.S.: 1-800-361-2680]
Life and health insurance – Desjardins Financial Security
By e-mail: Fill out the form
By phone: 1-866-647-5088
Address and other numbers
VISA Desjardins credit cards
Questions or comments
By e-mail: Fill out the form
Lost or stolen card
Change of address
Account information
By phone:
Montreal area: 514-397-4415
Elsewhere in Canada and the U.S.: 1-800-363-3380
Other countries (call collect): 514-397-4610
Address and other phone numbers for VISA Desjardins Card Services
Contact a branch
By phone: Find the phone number of the branch you want to reach.
