If you have a problem, issue or complaint of any sort, we encourage you to contact us following the process outlined below.Â
Here are the steps for a quick resolution:
Step 1:
In advance, gather and assemble all the relevant information, such as:
- Your account number
- Your preferred method of reply: mail, e-mail or phone (if phone, when is the best time to call)Â
- Date(s) of occurrenceÂ
- Supporting statements or documents, if anyÂ
- The names of any specific staff involved Â
- Clarify the situation and sequence of events in your own mind, and then determine what it is you would like us to do
Step 2:
Contact your branch or you can also email us at:Â yourfeedbackmatters@meridiancu.caÂ
Our staff is empowered to handle virtually any problem that you may have encountered.
If staff is unable to fully rectify your concern, please don't hesitate to ask to speak to your Branch Manager.
Step 3:
If the staff Member or Branch Manager was unable to satisfy your concern, you may wish to escalate your concern further by contacting our Member
Relations Office, our internal Ombudsman:
By Mail: Meridian
Attention: Member Relations Officer
75 Corporate Park Drive
St. Catharines, Ontario L2S 3W3
By Phone: 905-988-4042 ext 2057
By Fax:Â 905-988-1521
By Email:Â Â yourfeedbackmatters@meridiancu.caÂ
By Online comment card:Â www.meridiancu.ca/giveusyourfeedback
Or Meridian’s President & CEO
By Mail: Meridian;
Attention: President & CEO
75 Corporate Park Drive
St. Catharines, Ontario  L2S 3W3
By Fax: 905-988-1521
By Email: yourfeedbackmatters@meridiancu.ca
By Online comment card: www.meridiancu.ca/giveusyourfeedback
Step 4:
If at any time or upon completion of the above three steps, Meridian has
not resolved the complaint to your satisfaction, you may wish to
contact the Financial Services Commission of Ontario if you are not
satisfied with our proposed solution and believe that your complaint
relates to the contravention of the Credit Union and Caisse Populaires
Act, 1994 or a regulation made under that statute.
By Mail: The Financial Services Commission of Ontario & Licensing & Market Conduct Division
Credit Unions and Caisses Populaires Complaint
5160 Yonge Street 4th Floor Box 85
Toronto, Ontario M2N 6L9
By Phone: 1-800-668-0128
By Fax: 416-590-7070
Website: www.fsco.gov.on.ca
Finally,
we wish to thank you in advance for letting your issue be known to us.
We take our Member complaints very seriously and are committed to
making every effort to resolving your concern.