Concerns and complaints

We’re committed to delivering superior service to our Members. If you have a concern with our service, most likely it will be addressed at your branch or through the Meridian Contact Centre. 

We take complaints very seriously at Meridian. By solving your issue or concern, we will have ultimately improved our service levels to all Members.

We commit to responding to your complaint within
24-hours with the following information:

  • Acknowledging receipt of your complaint
  • An immediate resolution to the problem, if at all possible
  • If further investigation is required on our part, we will advise you what person or department is handling it and when you can expect to hear from them (usually within five working days) 
  • Some issues are more complex, and may take longer to resolve. We will advise if your complaint will take longer to resolve.

Our experience shows that over 98% of all Member concerns are handled to their satisfaction with just one phone call or e-mail.

Complaint Process

Sometimes we will need to investigate further to make sure you are satisfied. We have a complaint process to provide you with the best service we can.

Talk to Us

There are 44 branches conveniently located in a neighbourhood near you:

Click here to send us an email

Call us at 1-866-592-2226 or Click here to find your local branch number.

Meridian Credit Union