Meridian is committed to keeping its systems and information secure, to ensure that our Members are well-informed about what we do and what they can do to remain safe.
It’s a responsibility we take seriously at Meridian. It’s also a responsibility that requires us to work together as partners with you, as we do in every other way for your banking needs. We need your help to make sure that the privacy and security protection we have in place is effective, day in and day out.Â
We protect your personal access information
As a Meridian Member you are given access to certain systems in order to conveniently conduct your financial transactions through our various alternate service delivery channels. This access includes Personal Identification Numbers (PINs) for ABMs and Personal Access Codes (PACs) or passwords for Online and Telephone Banking.
Your access numbers are not known or even made visible to Meridian. It is up to you to protect this information and prevent misuse. It is important to safeguard the personal or banking information you choose to hold, whether it’s account statements, unused cheques or PIN/PAC access codes.
Use Meridian online banking email to protect your personal account informationÂ
It is important that you understand the risk of sending email communications over the Internet. Typically, emails transmitted over the Internet do not have a secure (encrypted) format. We recommend that you do not send confidential information to us or anyone else by unencrypted email. Â
For your own safety, whenever you email Meridian, always use the Comment Section available through Online Banking, which provides for secure/encrypted transmissions of personal information.
We will never use email to communicate your financial matters
Phishing is a practice where fraudsters use electronic communication to pose as legitimate organizations in order to obtain sensitive account information. Rest assured, if a security concern or other important matter arises, we will never inform you by email.Â
We will also never request sensitive information from you by email. If you receive a communication of that type, please contact Meridian immediately for more information.
We have enhanced security to protect your financial information
We have enhanced our security features to protect your financial information.
Our Online Banking log-in process now includes challenge questions and images for additional security to protect you from diversion to a fraudulent site through phishing.
With Meridian’s privacy safeguards, your own security practices and by working together, you can are always be assured that you’re signing onto Meridian’s site.
Contact Meridian’s Privacy Officer
Meridian has a designated Privacy Officer who is accountable for monitoring the collection and security of personal information. The Privacy Officer also handles your inquiries about privacy and how Meridian uses your information.
You can contact Meridian’s Privacy Officer through Meridian’s Contact Centre toll-free at 1-866-592-2226 (ask for the “Privacy Officer”) or at 905-988-4042 ext 2057
You may also contact the Privacy Officer in writing as follows:
By Mail: Meridian Â
Attention: Privacy Officer Â
75 Corporate Park Drive Â
St. Catharines, Ontario  L2S 3W3Â
By Phone: 905-988-4042 ext 2057Â
By Fax: 905-988-1521Â
By Email: privacyofficer@meridiancu.caÂ
By Online comment card: www.meridiancu.ca/giveusyourfeedback
