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Meridian’s response to COVID-19

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The average wait time for our Contact Centre is currently less than a minute. Thank you for your patience.

Latest news

October 1, 2020 - Changes to skip-a-payment requests

The changes to our skip-a-payment program for mortgages and loans ended on September 30. If you have already skipped a payment due to COVID-19, you are still eligible for up to a total of 6 skipped payments if they are related to COVID-19. If you have not already skipped a payment, our original policy applies - one skip-a-payment request every 12 months.


September 28, 2020 - Changes to credit card relief options

Some of our credit card relief options are coming to an end on September 30, 2020. We will no longer offer deferrals for minimum monthly credit card payments or provide increased limits to Canadians abroad.

We are continuing to support contactless payments for up to $250. This will be the new limit moving forward.


August 20, 2020 - CERB available until October 3

The federal government has extended the Canada Emergency Response Benefit to 28 weeks to continue supporting people who have lost their jobs or part of their income due to the pandemic. Learn more about CERB.

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    July 9, 2020 - Face masks required in all branches

    Protect yourself and others. Members and staff are now required to wear a mask in all branches. We’re always happy when you visit, so please wear your mask to help us keep everyone safe. Read more about face masks and face coverings.

    May 26, 2020 - Canada Emergency Student Benefit (CESB)

    The federal government recently released the CESB to give financial support to post-secondary students. Set up direct deposit for CESB payments.

    May 5, 2020 - Repaying CERB

    If you discover that you no longer meet the eligibility requirements for CERB, or you have applied multiple times in the same period, you need to return the payment. For details on how to repay it visit the CRA website.

    April 13, 2020 - Read our latest newsletter

    April 13, 2020 - Credit Card support

    We’re offering new support for credit card holders: you can defer a minimum monthly credit card payment; use contactless payments for up to $250; and Canadians abroad can get increased limits to help manage expenses. Questions about credit cards?

    April 6, 2020 - Request to skip a mortgage payment online

    You can now place a skip-a-payment request through online banking. Sign in, and from the ‘Select an Action’ menu for your mortgage, choose “Skip a payment”. This feature is not available within our Mobile App. Questions about mortgage and loan payments?

    April 6, 2020 - Deposit CRA benefits, credits, and refunds online

    Get your money faster by depositing Canada Revenue Agency (CRA) payments online instead of waiting for a cheque or going through Service Canada. Just sign in to online banking, and from the Account Summary screen, select the link that says "CRA Direct Deposit". Alternatively, you can find the option under 'Settings’ or via the "Set up a Direct Deposit" option located in the "Select an Action" menu from any Chequing or Savings account. Questions about CRA payments?

    March 23, 2020 - Some branches temporarily closed, phone lines open

    We are temporarily closing some of our branches to help our employees and Members stay healthy. Most branches are still taking phone calls and some are seeing Members by appointment only. Check on the status of your local branch.

    We are confident that through other branches, our Contact Centre, online banking, and our mobile app, we can continue to deliver the exceptional service Meridian is known for.

    March 19, 2020 - A Message from Meridian CEO, Bill Maurin

    March 17, 2020 - Changes to branch hours

    March 14, 2020 - A letter from Meridian CEO Bill Maurin

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Your local branch

In the interest of everyone’s safety, wear a face mask when visiting branches where by-laws are in effect. Also, we have reduced some branch hours and closed some branches temporarily. If your branch is listed as “closed,” please try calling the branch directly, as someone may be able to help over the phone. Please note that some branches are seeing Members by appointment only or by advice only, so it’s best to call ahead.

Check the status of your local branch and learn more about safety measures

Protect yourself from fraud

The risk of frauds and scams is ever-present and fraudsters always take advantage of any opportunity, particularly when people are in a vulnerable state, like now. We have become aware of a number of new fraudulent schemes seeking to exploit the COVID-19 pandemic, including fraudulent websites asking for donations to support those impacted by the virus. Always verify a charity through a reputable source and conduct your own due diligence to make sure they are legitimate before you make a donation.

You can help protect yourself by being continuously mindful of phishing scams, protecting and limiting the sharing of your personal information, and taking protective measures such as having an up-to-date operating system and anti-malware software. Read more about protecting yourself from scams and fraud related to COVID-19.


Learn more about protecting yourself

How to create a strong password

Infographic: How strong is your password?

Protect yourself against phishing scams

How to prevent e-transfer fraud

Frequently asked questions & resources

Get in touch

If you have any questions, please reach out to us. You can call your local branch to speak to an advisor, or call our Contact Centre to talk to a representative.