Accessibility at Meridian
Past achievements to remove and prevent barriers
Meridian takes pride in the efforts it has made to improve accessibility for people with disabilities and to meet the requirements of AODA, including:
- Accessible parking spaces and ramps at doorways at its community branches and corporate offices.
- Power-assisted door openers found in 96% of branches. Meridian is working towards having power-assisted door openers in all branches.
- Trained Contact Centre representatives in Meridian’s Contact Centre to support teletypewriters (“TTY”) which is text telephone technology for Members with hearing impairments.
- Web Content Accessibility Guidelines (“WCAG”) 2.0 AA standard on the Meridian website. Through continuous automated and manual testing, Meridian ensures that its website is accessible to all users with different abilities.
- All employee e-learning is deployed using the WCAG 2.0 AA standard.
Meridian provides tailored products, services, and advice for persons with disabilities
- Meridian provides support for its Members with disabilities through outreach, advocacy, financial education, and more, including:
- A Registered Disability Savings Plan product which is a government registered savings plan intended to help an individual who is approved to receive the disability tax credit to save for their long-term financial security.
- A Meridian Accessibility Branch Champion Program which is a voluntary learning program for Meridian branch employees on how to best service its Members with disabilities.
- Capability to administer Henson trusts; a type of trust designed to benefit people with disabilities.
Meridian undertakes workplace initiatives to support employees with disabilities and their families, including:
- An employee resource group dedicated to improving accessibility and removing barriers for Members and employees.
- Support for job applicants with a disability.
- An employee and family assistance program that aids employees who are working and living with a disability, and/or have family members with a disability.
- Education sessions with experts to help employees better understand disabilities and learn how Meridian can support Members and other employees with disabilities.
Your feedback matters
Feedback regarding the way Meridian provides goods and services to people with disabilities can be made by using the process outlined below. All feedback is taken seriously and each communication is directed to the responsible department for review and necessary action. Members can expect to receive acknowledgment of receipt and a commitment to investigate the next business day.
If you have a problem, issue or complaint of any sort, we encourage you to contact us following the process outlined below.
In advance, gather all the relevant information, such as:
Your preferred method of reply: mail, e-mail, or phone (if phone, when is the best time to call)
Date(s) of occurrence
Supporting statements or documents, if any
The names of any specific employees involved
Clarify the situation and sequence of events in your own mind, and then determine what you would like us to do.
Contact your local branch.
Our employees are empowered to handle virtually any problem that you may have encountered.
If branch employees are unable to fully rectify your concern, please don't hesitate to ask to speak to your Branch Manager.
If the employee or Branch Manager was unable to satisfy your concern, you may wish to escalate your concern further by contacting our Member Relations Officer:
By Mail: Meridian
Attention: Member Relations Officer
75 Corporate Park Drive
St. Catharines, Ontario L2S 3W3