Skip to main content

Accessibility at Meridian

Accessibility at Meridian

Our commitment

Meridian Credit Union and its subsidiary Meridian OneCap Corporation (collectively, “Meridian”) is committed to providing goods and services in a way that respects the dignity and independence of people with disabilities.  Meridian is also committed to giving people with disabilities the same opportunity to access its goods and services and allow them to benefit from the same services, in the same place, and in a similar way as other Members.  Meridian is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act (“AODA”).

As part of these commitments, Meridian developed a multi-year accessibility plan which outlines its strategy to prevent and remove barriers to accessibility and to meet the requirements under AODA (the “Accessibility Plan”).

Meridian’s Accessibility Plan will be reviewed and updated at least once every five years and as required.

Past achievements to remove and prevent barriers

Meridian takes pride in the efforts it has made to improve accessibility for people with disabilities and to meet the requirements of AODA, including:

  • Accessible parking spaces and ramps at doorways at its community branches and corporate offices.
  • Power-assisted door openers found in 96% of branches.  Meridian is working towards having power-assisted door openers in all branches.
  • Trained Contact Centre representatives in Meridian’s Contact Centre to support teletypewriters (“TTY”) which is text telephone technology for Members with hearing impairments.
  • Web Content Accessibility Guidelines (“WCAG”) 2.0 AA standard on the Meridian website.  Through continuous automated and manual testing, Meridian ensures that its website is accessible to all users with different abilities.
  • All employee e-learning is deployed using the WCAG 2.0 AA standard.

Meridian provides tailored products, services, and advice for persons with disabilities

  • Meridian provides support for its Members with disabilities through outreach, advocacy, financial education, and more, including:
  • A Registered Disability Savings Plan product which is a government registered savings plan intended to help an individual who is approved to receive the disability tax credit to save for their long-term financial security.
  • A Meridian Accessibility Branch Champion Program which is a voluntary learning program for Meridian branch employees on how to best service its Members with disabilities.
  • Capability to administer Henson trusts; a type of trust designed to benefit people with disabilities.

Meridian undertakes workplace initiatives to support employees with disabilities and their families, including:

  • An employee resource group dedicated to improving accessibility and removing barriers for Members and employees.
  • Support for job applicants with a disability.
  • An employee and family assistance program that aids employees who are working and living with a disability, and/or have family members with a disability.
  • Education sessions with experts to help employees better understand disabilities and learn how Meridian can support Members and other employees with disabilities.

Multi-year accessibility plan

General requirements

Accessibility plans

Employment standards

Customer service

Your feedback matters

We welcome your feedback on how we provide products and services to people with disabilities. If you have a comment or complaint we encourage you to get in touch.