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How Meridian protects you

How Meridian protects you

Digital Banking Security Guarantee

What is Meridian’s Digital Banking Security Guarantee?


We know you trust us to keep your accounts and personal information safe and secure. That’s why, if any unauthorized transactions occurs through online or mobile banking and you’ve met all your responsibilities, we will reimburse you.

You can review the full details of our Digital Security Guarantee in our Electronic Services Agreement.

Things that will help you get your money back:

 
  • Keep your software up to date, including updated anti-virus and firewalls.

  • Let us know about any suspicious activity right away. If you think you are a victim of fraud, please call us immediately at 1-866-592-2226.

  • Review your transactions regularly.

Report suspected fraud

If you’ve noticed any suspicious activity on your accounts, or believe you’ve been a victim of a scam, never hesitate to reach out to us at 1-866-592-2226.
Learn more about reporting fraud

Our privacy principles

Discover Meridian’s key privacy principles, including how we collect and use Member data. We’re committed to making sure our Members understand their privacy.
Learn more about privacy

How we safeguard your security

Secure log-in options

 
  • Enable two-factor authentication (2FA), a second layer of sign-in security that verifies your device with a one-time passcode. Learn more about 2FA.

  • Set up Touch ID and Face ID for your device – here’s a how-to guide.

Plus: After 20 minutes of inactivity, the system will automatically log you out.
 

Best-in-class tech

 
  • We use strong encryption technology to make sure that data passing between your PC and our web server is secure.

  • Digital certificates issued by trusted third-party companies let you know that our website is secure and genuine.


Immediate alerts

 
  • Sign up for alerts in online banking or through the mobile app.

  • You can get notifications about all kinds of card and account activity, like sign-ins, failed bill payments, when transactions go over a set limit, etc.

How-to guide: Set up alerts in the mobile app 

How-to guide: Set up alerts in online banking