How Meridian protects you
How Meridian protects you
Digital Banking Security Guarantee
What is Meridian’s Digital Banking Security Guarantee?
We know you trust us to keep your accounts and personal information safe and secure. That’s why, if any unauthorized transactions occurs through online or mobile banking and you’ve met all your responsibilities, we will reimburse you.
You can review the full details of our Digital Security Guarantee in our Electronic Services Agreement.
Things that will help you get your money back:
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Keep your software up to date, including updated anti-virus and firewalls.
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Let us know about any suspicious activity right away. If you think you are a victim of fraud, please call us immediately at 1-866-592-2226.
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Review your transactions regularly.
Things that won’t help you get your money back:
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Don’t share your password and any one-time passcodes we send to you with anyone (even if they claim to be calling on behalf of Meridian).
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Don’t use a public wireless network or shared device to log into your Meridian online banking or mobile application.
How we safeguard your security
Secure log-in options
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Enable two-factor authentication (2FA), a second layer of sign-in security that verifies your device with a one-time passcode. Learn more about 2FA.
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Set up Touch ID and Face ID for your device – here’s a how-to guide.
Plus: After 20 minutes of inactivity, the system will automatically log you out.
Best-in-class tech
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We use strong encryption technology to make sure that data passing between your PC and our web server is secure.
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Digital certificates issued by trusted third-party companies let you know that our website is secure and genuine.
Immediate alerts
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Sign up for alerts in online banking or through the mobile app.
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You can get notifications about all kinds of card and account activity, like sign-ins, failed bill payments, when transactions go over a set limit, etc.
How-to guide: Set up alerts in the mobile app
How-to guide: Set up alerts in online banking
Debit and credit card security
- Your card has an embedded microchip to encrypt information, making it more difficult for unauthorized users to copy or access the data on the card.
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Visa Tap to Pay and Interac Flash® let you use your card or mobile wallet to pay for purchases under a set limit without using your pin.
Contact centre security measures
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When you call the contact centre, we verify your identity using the standards set out in anti-money laundering legislation and related regulations.
- You can also sign up for voice verification, an additional layer of security. Your voiceprint, or vocal signature, is only used to validate your identity over the phone. Learn more about voice authentication.
- All personal information obtained by Meridian over the phone is handled in accordance with our Privacy Policy.
ATM security measures
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Our ATMs are all equipped with a physical cover on PIN pads, to hide your PIN when you are at the machine.
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Built-in privacy screens make sure that only the person standing in directly front of the ATM can see what’s on the screen.
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There’s camera coverage of all Meridian branch ABMs, to prevent theft and fraud.