Report fraud

If you believe that someone has gained access to your Meridian account information, online banking username and password, or stolen your debit our credit card, report it immediately.

Here are the steps you need to take.
 

1. Report the fraud incident to Meridian

Call 1-866-592-2226. When asked “How can I help you today?” say “Fraud” or “Scam” and you’ll be transferred directly to our fraud team.

2. Report the fraud incident to your local police

Go to the website of your local police service to find their non-emergency phone number. Some police services also have an option to file a fraud report online. Don’t call 9-1-1; fraud is a crime, but not a life-threatening emergency.

3. Report the fraud incident to the Canadian Anti-Fraud Centre (CAFC)

The CAFC monitors fraud in Canada and abroad, using reports to find patterns and links, help investigations, and even create crime forecasting based on trends. They also help law enforcement, private and public organizations, universities, etc. to learn about crimes and create educational resources to help prevent cybercrime.

Report fraud to the CAFC
 

4. Report the fraud incident to the Credit Bureaus

To protect your credit scores from being negatively impacted by fraud, report the incident to both Equifax Canada and Transunion Canada.

To report to Equifax Canada: 

• Call  1-800-465-7166

• Explore Equifax’s Identity Theft Education resources

To report to TransUnion Canada: 

• Call  1-800-663-9980

• Explore TransUnion’s Fraud Victims Resources

Scammers like to use emails, text messages, and even phone calls, to pretend to be from an organization you trust so that you’ll hand over your bank account details, passwords, one-time-passcode, personal information, etc. This is also known as an impersonation scam.

Meridian will never ask for your banking password, credit card details, one-time passcode, or any confidential information over email, text message, or phone call. If you get an email, text message, or phone call posing as Meridian, report it by calling  1-866-592-2226. To report a fake message posing as Meridian, you can also forward the email, or send a picture of the SMS, to OnlineBankingSecurity@meridiancu.ca.
 

Phone call

If you get a call that sounds like: “Hi, this is Mike from Meridian. We found fraud on your credit card, please provide your credit card number and PIN we can start reimbursing you immediately,” do this:

• Hang up.

• Call our Contact Centre at  1-866-592-2226. When asked “How can I help you today?” say “Fraud” or “Scam” and you’ll be transferred directly to our fraud team.

• Check your credit card activity for suspicious purchases, just in case.

Smishing text

If you get a message that says: “Banking alert: Please text your one-time-passcode to verify your identity,” do this:

• Do not reveal your one-time-passcode (OTP). Meridian will never ask you for this.

• Call our Contact Centre at  1-866-592-2226. When asked “How can I help you today?” say “Fraud” or “Scam” and you’ll be transferred directly to our fraud team.

• If you know how to take a picture of a text message, you can also send it to OnlineBankingSecurity@meridiancu.ca.

• Delete the message.

Phishing email

If you get a message that says: “Your bank account has been locked. If this was not you, log in at this link to reset the account,” do this:

• Do not click on any links.

• Call our Contact Centre at 1-866-592-2226. When asked “How can I help you today?” say “Fraud” or “Scam” and you’ll be transferred directly to our fraud team.

• You can also forward the email, or send a screenshot of the message, to OnlineBankingSecurity@meridiancu.ca

• Delete the email.