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Manage your credit card

Fraud protection

Fraud specialists monitor your account 24/7 using sophisticated tools to catch suspicious activity. Should we notice anything unusual, we’ll contact you immediately to determine if there are unauthorized actions associated with your account. Sign up for fraud text alerts, and we’ll send alerts directly to your mobile phone. Fraud text alerts can help you prevent fraudulent transactions from occurring on your card. Enrolling is easy and this service is free.^

When a suspicious transaction occurs, a text message is sent to the mobile device you listed at the time of enrollment. Reply “N” confirming that none of the listed transactions were fraud, and all of the purchases were made by you. Or reply “Y” to notify Collabria that the listed transactions were not purchases that you made. If you indicated that the transactions were not fraud, your card will continue to be available for use. If the transaction is unrecognized, we will block usage of your credit card unless we hear from you that the transaction was authorized. If the transaction is confirmed as fraudulent, we may re-issue your account and send you a new card.

Enroll for fraud alerts

Access your account online with MyCardInfo

Get secure, convenient access your account information online, anytime. 

  • Monitor your account: view your current balance, available credit, and transaction history – both pending and posted 
  • Track, manage and redeem your rewards 
  • Dispute a suspicious transaction 
  • Make a one-time card payment 
  • Sign up for paperless eStatements 
  • View your account online via eStatements 
  • Sign up for fraud text alerts 
  • Find forms for adding/removing a cardholder, authorized user or updating account information 
  • Alert us when you’ll be traveling or when you expect unusual volume of card activity 

Enroll or sign in to MyCardInfo

Make purchases with your phone

Add your Meridian Visa Credit Card to your phone’s mobile wallet, and pay for purchases using Apple Pay®, Google Pay™, or Samsung Pay®.

 

Apple Pay logo

Apple Pay® for iPhone®, iPad® and Apple Watch™

More about Apple Pay

Google Pay logo

Google Pay™ for Android devices

More about Google Pay

Samsung Pay logo

Samsung Pay® for Samsung devices

More about Samsung Pay

Chip and PIN

As part of our commitment to providing you with the highest level of card security, your card is equipped with Chip & PIN protection. The encrypted microchip is virtually impossible to duplicate and works with your Personal Identification Number (PIN) instead of your signature for transaction verification.

With your Chip & PIN card, you never need to hand your card over to anyone to complete a transaction. Your private PIN replaces your signature, so your benefits include:

  • Added peace of mind
  • Increased security against unauthorized use of your card
  • Increased security against counterfeiting and skimming

Your PIN is yours – no one else’s

Your PIN is unique to you. No one else can use your card without the PIN, so ensure your own peace of mind by keeping your PIN private and protected. You can change your PIN at any time. To establish or change your PIN, call 1-844-788-2725.

Using your Chip card

If you’re making a purchase as your first transaction, you will be prompted to enter your PIN 3 times. Making a purchase with your Chip card is simple, easy and secure:

  1. Place your card into the chip-reader terminal.
  2. Follow the onscreen prompts and click OK for the purchase amount.
  3. The terminal will request your PIN, which is used instead of a signature.
  4. Once your PIN is confirmed and the purchase is approved, your receipt will be printed.

Note: You will be prompted when to remove your card. This may occur during the transaction or at the end of the transaction.

Chip technology has been proven effective in Canada and in more than 80 countries around the world. For situations where Chip technology isn’t available, your card will still have a magnetic stripe and our additional security measures.

FAQs