Updates to Meridian online banking and mobile banking app

Recent enhancements and new features

Learn all about the latest updates from Meridian. We’re always working to upgrade our services and provide a banking experience you feel good about.

Direct paths to debit card security and credit card rewards

November 19, 2023

This month we've made three things a little easier:

You can now report a lost or stolen debit card (and request a replacement) directly from your app or online banking.
You can also connect securely to the credit card rewards site directly from your app and online banking.
We've made several small improvements to the Two-factor Authentication process for an enhanced user experience.

Improved control of debit cards and faster mobile cheque deposits

September 10, 2023

This month we’ve added better ways for you to manage your debit card and make easier mobile cheque deposits:

With just a few clicks, you can temporarily lock your debit card if it’s lost or stolen
You can now order a new debit card directly from your app or online banking
If we flag suspicious transactions on your account, you can now use two-factor authentication to confirm them
In our mobile cheque deposit feature, fields will now auto-populate to make things a little bit easier

Keep your accounts secure while travelling with push notifications

August 13, 2023

This month we've made three improvements to make digital banking more secure and a little bit easier:

For added security, you can now receive push notifications for two-step authentication wherever you're using the Meridian app
Newly added how-to videos and improved FAQs will help you get the most out of online banking
Enhancements to the look-and-feel of online banking will improve accessibility for all of our Members

Mobile app improvements in June include added convenience and greater login safety

June 18, 2023

For our June release, we’ve made several mobile app enhancements for a better banking experience. These improvements mean Members can now use the app to:

Activate a new Meridian debit card
Start an application for a Meridian Visa* credit card
Contact Member Support more easily
Enjoy better ways to customize your alerts
Feel more secure at login thanks to behind-the-scene security enhancements

Two new alerts and a design tweak in May make the Meridian mobile app more secure and convenient

May 14, 2023

This month we’ve introduced two new alerts and tweaked the interface design for a more secure and enhanced user experience with the Meridian mobile app:

For added security, you'll now receive an alert whenever a new device is used to log into your account
You'll also receive alerts when your Meridian debit card is blocked, to help fight fraud
As well, we've tweaked the app’s look and feel to make it a little easier to deposit cheques and find your Qtrade accounts

Check out all of the alerts now available in the “Manage alerts” tab of your app or online banking!

5 new improvements to the Meridian mobile app in April

April 16, 2023

This month, we’ve made five upgrades in the Meridian mobile app to streamline and enhance your user experience:

First, two-step authentication is now little bit easier to use. At sign-in, note that two-step authentication has been pre-checked to “Don’t ask me again for 60 days,” so that it doesn’t come up every time you sign in. However, if you sign in on an unknown device, you'll be prompted again to perform two-step authentication. Of course you can uncheck this box whenever you wish.
You can now see added detail pertaining to holds and limits when you’re initiating e-transfers, cheque deposits, and bank-to-bank transactions.
You can now easily view scheduled transfers from the Transfer tab menu.
We've added a joint Membership alert that flags whether the Membership is enrolled in online tax document delivery.
Lastly, we've made improvements to the default look and feel of alerts to improve your app engagement experience.

Access tax documents through online banking and the mobile app

March 5, 2023

Once you register to access your tax documents online, you can filter your tax statements by year and download them.
You can also choose to receive alerts when new tax documents are added.
Paper tax documents will still be mailed to you.

Register through online banking: Log in and select ‘eStatements & Documents’. From here, you can register in the ‘Tax Documents’ tab.

Register through the mobile app: Log in to the app and select ‘Tax Documents’ from Settings or through Account Summary.

Learn more about accessing your tax documents

Add attachments to your secure messages in the mobile app