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Contact us

Get answers to common questions - like what to do if you’re locked out of your account in online banking

Call, find us or book an appointment


Our Contact Centre representatives are available to answer questions and help you with your banking.

Whether you’re new to digital banking, or just need a refresher, we’re here to make your everyday banking as simple as possible.


Call us

Our Contact Centre Representatives are available to answer questions and help you with your banking, Monday - Sunday: 8:00am - 12:00am (EST/EDT)

Toll free: 1-866-592-2226
International collect: 1-416-597-0165

 

Find us

Find a branch, an ABM location, an advisor, or a Mortgage Specialist. Visit our location pages for branch hours and important updates.

Find us

 

Book an appointment

Book an appointment with an advisor at a time and location that best suits you. Before booking your appointment, review the list of available locations to find the one nearest you. Appointment booking is a new service from Meridian that we will be rolling out gradually, adding new branch locations over time.

Book an appointment

Write to us

Already a Member?

If you’re already a Meridian member, you can send us a secure message by signing into online banking. Please use this method for account-related questions or any inquiries involving your personal financial information. Unlike email, this is totally secure. Once you’ve signed in, look for the “secure message” tab at the top of the screen.

Sign in to Online Banking

Drop us a line

*What is the nature of your inquiry?
Are you an existing Member?

Leave us a compliment

It's nice to know that we're doing a good job! Send us a note about your experience with one of our branches.

Leave us a compliment


Complaint process

MeridianTM is committed to providing you with the best Member experience that we can.

If you have a complaint or concern, please follow our easy 3-step Member Complaint Handling Procedures (“MCHP”). We’ll work with you to resolve the issue as quickly as possible.

Questions about privacy?

If you have questions about privacy, please send us an email.

Alternatively, you can speak to a Meridian representative at the branch or call our Contact Centre.

Read our privacy policy



Concerns about email or text message fraud

We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca.

Read our 100% Security Guarantee

Meridian Visa Card support services

Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority.

Phone

Canada and the U.S. 1-855-341-4643
International Collect 1-647-252-9564

Frequently asked questions