Contact us

There are plenty of ways to get in touch with us. Here’s everything you need to find a local Meridian branch, look up business hours, get answers to your questions, or provide us with feedback. We are always here to help our Members find what they’re looking for.

Contact us

Our Contact Centre representatives are available to answer questions and help you with your banking.

Toll free: 1-866-592-2226
International collect: 1-416-597-0165
Monday to Sunday: 8:00 AM – 12:00 AM (EST/EDT)

Member Support

Book an appointment

If you’re looking for advice or you have questions about banking, borrowing, or investing, we’re here to help. Book an appointment with one of our advisors at a time and location that works for you.

Book an appointment

Find us

Looking for a branch, an ABM, a Financial Planner or a Mortgage Specialist?

Find us

Send a private message

Meridian Members can send us a secure message through online banking. It’s totally secure – perfect for account-related questions or inquiries involving your personal financial information. Just sign in and select the “Secure message” tab.

Resolve a complaint

We’re committed to providing the best Member experience possible. If you have a complaint or a concern, please follow the 3-step Member Complaint Handling Procedures (MCHP). We’ll work with you to resolve the issue as quickly as possible.

SUBMIT A CONCERN OR COMPLAINT

Frequently asked questions

Need an answer quickly? Visit our FAQ page for the most commonly asked questions.

Explore frequently asked questions

Compliment us

It's always nice to know that we're doing a good job! Send us a note about your positive experience with Meridian.

LEAVE US A COMPLIMENT

Privacy questions

If you have questions about privacy, please send us an email.

You can also call the Contact Centre or speak to a Meridian representative at a branch.

Read our privacy policy

Concerns about email or text message fraud

We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca.

Read our 100% Security Guarantee

Meridian Visa Card Support

Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority.

Call us

Canada and the U.S. 1-877-558-3049
International Collect 1-727-570-4899