We put the well-being and security of our Members first. That’s why we have a team of expert fraud investigators, who work to detect, prevent, and investigate fraud and ensure our Members’ funds don't end up in the wrong hands. If we ever notice something unusual, we will contact you immediately to determine if there are unauthorized actions associated with your account.
Keeping your online and mobile transactions safe
To keep your online and mobile transactions as safe as possible and guard the privacy and integrity of your information, we:
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Use strong encryption to make sure that data passing between your device and our web server is secure.
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Get digital certificates issued by trusted third-party companies so that you know our website is secure and genuine.
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Log you out of your account automatically after 20 minutes of inactivity.
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Use firewalls to protect your information with us.
Keeping your cards safe
Members with Meridian debit cards are protected by both Chip-and-PIN technology, and our voluntary endorsement of the Canadian Code of Practice for Consumer Debit Card Services to protect our Members from losses.
Members using a Meridian VISA card are also protected by Visa’s Zero Liability policy. For example, if someone steals your Visa card number, you pay nothing for their fraudulent activity. This policy applies to any item purchased with your Visa card or card number, including purchases made online.
Helping victims of fraud
In the unlikely event you become a victim of fraud and unauthorized* transactions occur, we will reimburse you 100%, provided you have met your responsibilities. Learn more about our 100% Security Guarantee.