Around here, we are Member obsessed
[Gentle, upbeat piano music plays]
[In front of a blue backdrop, with a microphone overhead, a man with medium skin tone, dark hair, goatee, and moustache, sits in a chair, smiling at the camera.]
[In front of an orange backdrop, a woman with short blonde hair, wearing a light blue pant suit, sits, smiling nervously at the camera.]
[Text overlays the scene: We asked Meridian Employees to read messages from our Members.]
[Close up of smiling young woman, sitting in front of green backdrop, with two crew members fixing her hair and adjusting her sweater.]
Director’s voice in the background: Are you ready?
[With overlay text still on screen, a clapperboard snaps in front of the camera. On it, are the words: Adrian Vieni, Keenan Lynch, and Meridian.]
[Close up of woman having makeup applied with a small brush.]
[Overlay text changes: This is their first time seeing these messages.]
[Close up, side view of the man with the goatee. He looks away and then back to the camera.]
Yeah.
[From a front angle, we see the man sitting in a chair, he gestures with his hands, speaking to the director.]
Nice chair.
[He giggles as text fades.]
[Close shot of Meridian employee – a woman with red hair, light skin, and hoop earrings, wearing a white collared shirt and a navy cardigan. She reads, holding a cue card.]
We love the family-friendly approach that Meridian brings to our needs.
[Text appears in bottom left corner: Stacey Girdlestone, INVESTMENT ADVISOR ASSOCIATE.]
[Close, side shot of Stacey reading.]
Led by Stacey Girdlestone.
[Front shot of Stacey looking at the cue card.]
Ah.
[She smiles, struck by emotion, reading the note again.]
That makes me happy.
[Front shot - Stacey looks at the camera, followed by a close side shot of her speaking.]
Um…that makes my soul happy.
[Front shot - Stacey speaks to the camera.]
Everything that I do with Meridian is based on the Member. And knowing that the Member feels that way? That’s extraordinary to me. Um..it just makes my job worth it every single day.
[Woman with short blonde hair and glasses sits, reading from a cue card in front of orange backdrop. Text appears in bottom left corner: Yvonne Guse Rahn, FINANCIAL SERVICES ASSOCIATE.]
Yvonne has been my financial person for at least 20 years.
[Close, side shot of Yvonne reading.]
I recently lost my husband and she guided me through the process with compassion.
[Front shot of Yvonne smiling, looking at the cue card and then at the camera.]
Beautiful.
[Yvonne looks at the cue card again, smiling. Next, a close side shot of Yvonne speaking.]
I’ve had some pretty wonderful experiences, even whether it be through death. That’s, that’s one of the most meaningful times in our Memberships' lives…um, helping them, being there for them, being compassionate…
[Front shot of Yvonne speaking, nodding with genuine feelings.]
That’s probably the most important part of my job, that I love the most, is the relationships.
[Yvonne smiles, looking down at the cue card.]
[Close up of a man’s hands, holding a cue card. He sits in front of a yellow backdrop. Text appears in bottom left corner: Mark Fusco, SENIOR MANAGER, UI/UX DIGITAL DESIGN.]
The Meridian app is great for my needs.
[Close, front shot of Mark reading. Mark has light skin, a trimmed beard, and moustache.]
Very easy to navigate, pay bills, and send transfers.
[Close, side shot of Mark reading.]
It’s also visually simple and aesthetically pleasing.
[Front shot of Mark, speaking directly to camera.]
I get up in the morning. Um, I’m always thinking about design. I’m thinking about the experience. I’m thinking about how our Members engage with our products, and our services, and our brand.
[Close, side shot of Mark speaking.]
This is my life. This is what I do.
[Front shot of Mark, speaking directly to camera.]
And for somebody to recognize that?
[Mark nods, with emotion.]
That means a lot.
[Close side shot of woman with light skin, long, red-blonde hair and glasses reads from a cue card. Text in the bottom left corner reads: Pamela Sevo, FINANCIAL SERVICES ASSOCIATE.]
Pamela’s professionalism, warmth, and friendliness made me feel exceptionally welcomed, as if I was a guest of honour.
[Front shot of Pamela, reading from a cue card, wearing a grey sweater over a white blouse. She sits in front of a purple backdrop.]
The remarkable service I received has left a lasting impression on me.
[Side shot of Pamela, as she sits back, smiling.]
It feels really good.
[Front shot of Pamela, whose smile grows as she speaks.]
Someone felt that good, after just having a meeting with me, you know?
[Front shot of man with medium skin tone, dark hair, goatee, and moustache sits in front of a blue back drop. He wears a white shirt with a beige coat and reads from the cue card he holds. Text in the bottom left corner reads: Kyle Pulido Moxey, FINANCIAL SERVICES REPRESENTATIVE.]
Kyle Pulido Moxey went above and beyond customer service to help our family after our mother passed away.
[Close side shot of Kyle, who shakes his head slightly, with emotion.]
Members come first. Honestly…
[Front shot of Kyle, who speaks directly to camera.]
I just wanted to let them know that I’m there for them. I’m always listening and for anything they can always contact me or come into the branch and I’ll be ready for them. So yeah…
[Kyle nods, smiling at the camera.]
[Young woman with dark hair, ombre ends, and medium skin tone reads from a cue card, sitting in front of a green background. She wears a grey sweater over a white collared shirt. Text in the bottom left corner reads: Rida Shahid, FINANCIAL SERVICES REPRESENTATIVE.]
Meridian is trying very hard to do well the things that other institutions do badly, if at all. Mission accomplished.
[Rida looks up at the camera and smiles. Next, a close side shot of Rida while she speaks.]
With Meridian, the Members…it’s never about the transaction. It’s about how you treat them as a family. They come here, they share their stories.
[Front shot of Rida, who speaks to camera, smiling.]
I share my stories with them, and it’s more like a family. So it’s very, um, reassuring to read something like that.
[Rida smiles, nodding at the camera.]
[Meridian logo]
[Music fades out.]
