You can reach the Contact Centre at 1-866-592-2226. The average wait time is currently less than 5 minutes. Thank you for your patience.
Branch updates: COVID-19
In the interest of everyone’s safety, wear a face mask when visiting branches where by-laws are in effect. Also, we have reduced some branch hours and closed some branches temporarily. If your branch is listed as “closed,” please try calling the branch directly, as someone may be able to help over the phone. Please note that some branches are seeing Members by appointment only, so it’s best to call ahead.
Before you visit a branch
Find out if your preferred branch is open, and whether you are required to wear a mask, by using our locator before making the trip. To keep all of our Members and employees safe, we are limiting the number of people inside.
If you are experiencing flu-like symptoms or you have recently travelled outside the country, please don’t enter the branch. We respectfully ask you to help protect others by using our ABMs, online banking, mobile app, or calling our Contact Centre.
Reduced hours: Unless otherwise noted, branch hours are as follows:
Monday to Friday from 10AM to 5PM, with some extended hours on Thursdays and Saturdays.
If you're unsure of your local branch hours, please contact the branch directly.