You can reach the Contact Centre at 1-866-592-2226. The average wait time is currently about 8 minutes. Thank you for your patience.
To make a skip a payment request, call 1-833-754-0045 (open 8 AM to 6 PM Monday to Friday).
Branch updates: COVID-19
In the interest of everyone’s safety, we are reducing branch hours, and temporarily closing some branch locations across Ontario. If your branch is listed as “closed,” please try calling the branch directly, as someone may be able to help over the phone. Please note that some branches are seeing Members by appointment only, so it’s best to call ahead.
Before you visit a branch
Find out if your preferred branch is open by using our locator before making the trip. To keep all of our Members and employees safe, we are limiting the number of people inside and screening people before they go in. This may result in some waiting time outside the branch.
If you are experiencing flu-like symptoms or you have recently traveled, you won’t be permitted to enter the branch. We respectfully ask you to help protect others by using our ABMs, online banking, mobile app, or calling our Contact Centre.
Reduced hours: Unless otherwise noted, branch hours are as follows:
Monday to Friday from 10AM to 4PM
Saturdays:
- Locations that are usually closed Saturdays will remain closed
- Locations that are open from 9AM to 12PM, or 9AM – 1PM will remain open during these hours
- All other locations will operate from 10AM – 2PM
If you're unsure of your local branch hours, please contact the branch directly.