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Personal Membership - Terms & Conditions

Operation of Account​​
Personal Deposit Accounts
Deposits and Credits
Withdrawals, Cheques and Debits​
Examining Transaction Information
Information Storage
Errors Discovered by Meridian
Meridian Debit Card Services
Mobile Payment Service
Electronic Services
Deposit Anywhere™
Member Consent to the Collection, Use, and Disclosure of Personal Information
Foreign Account Tax Compliance Act (FATCA) & Common Reporting Standard (CRS)


Operation of Account

The Personal Membership Application, which you signed and agreed to, provides an explanation of Meridian's services described below, their use, and important information about our accounts. The Agreement between you and Meridian is formed by this document and any additional terms for a particular product or service which are provided to you separately at the time of purchase.

You also acknowledge and agree that by successfully submitting a request to open a Meridian account digitally (online or via mobile), you will be providing your “electronic signature” for the purposes of identifying you. This electronic signature will be based on your unique Member number and an associated Equifax ID if your credit history in Canada is equal to or greater than three (3) years.  This electronic signature will be created in lieu of a physical signature card.​ 

Please review this document. It may cover more products or services than you may be currently using, and some sections may not apply to you at this time. Meridian reserves the right to unilaterally amend the terms and conditions of this Agreement and make such amendments effective upon giving you notice of any such amendments.

If you have any questions about our services, any of your accounts or any of the information in this document, please contact your branch or the Contact Centre at 1-866-592-2226.

You agree to operate the account by complying with Government Regulations and/or all applicable Federal, Provincial, and Municipal laws and by-laws while adhering to all policies and procedures in place at Meridian. Said obligation is transferred throughout any updates, changes and/or modifications to the aforementioned regulations and laws. Meridian reserves the right to discontinue the operation of this account should public information come to our attention that confirms that continued operation of this account may create an impending risk to Meridian and/or its Members:



Account — means any personal account of the Member with Meridian.

Account Agreement — means any and all agreement(s) entered into by the Member and Meridian, as required by Meridian account opening procedures at the time of account opening.

Card — A Meridian Debit Card or any other card that is issued to the Member by Meridian. All references to "Debit Card" in this Agreement include the card(s) registered for use with the Mobile Payment Service. 

Deposit Anywhere™— means a service offered to approved Members as a part of Meridian's Electronic Services. This service is available only through the use of Mobile Device, and permits Members to deposit the face value of cheques that are payable to the Member(s) alone into the Account by imaging them and transmitting the resulting images to Meridian. 

Electronic Services — All of the services made available to the Member, with the prior approval of Meridian, through the use of Equipment and applicable software, in combination with a Password or a Passcode, and potentially includes, as of the date of this Account Agreement, Telephone Services, Internet Services, Mobile Payment Service, Interac e-Transfers®, and Deposit Anywhere. 

Equipment — The equipment, such as a land-line telephone, personal computer, or Mobile Device, which, when used with software (where applicable) and a Password or a Passcode, permit access to the Electronic Services.

Instrument — A cheque, order of payment, bill of exchange, promissory note, security note, electronic debit or credit or other payment instrument.

Interac e-Transfers® — is a service provided by Interac and offered to Members as a part of Meridian’s Electronic Services. This service allows Members to send and receive money to another person provided they hold a Canadian dollar account with another Canadian financial institution

Internet Services — means the Electronic Services accessible through the use of Equipment, other than a land-line telephone or the telephonic function of a Mobile Device.

Limit — The maximum amount that may be withdrawn or received as a cash advance each day through an Automatic Bank Machine with a Meridian Debit Card. Limits may be established or changed from time to time without notice.

Meridian, we, us, and our — Refers to Meridian Credit Union Limited.

Member, you, your and yours — A Member is an individual who holds membership shares at Meridian Credit Union Limited and whose name appears on the Personal Membership Application. If the Joint Membership Authorization has been completed, Member refers to the Member on the Personal Membership Application, as well as all the Joint Members.

Mobile Device — means a Mobile Device that permits data and/or text messaging and which may or may not feature a telephonic function.

Mobile Payment Service — means the service that allows Meridian Debit Card holders to perform Point-of-Sale transactions using a Mobile Device. 

Outstanding Balance — All overdraft amounts charged to the Account, less all amounts repaid, plus unpaid accrued interest.

Passcode — means a 6-12 digit numeric code chosen by the Member for their sole use, which, when used in conjunction with the Mobile Payment Service, authenticates the Member's identity and authorizes transactions. 

Password — means an alphanumeric code assigned to or chosen by the Member for their sole use, which, when used with the software (as applicable) and Equipment, permits access to the Electronic Services, and is used to authenticate the Member's identity and authorize transactions.

PIN — means a Personal Identification Number, which allows the Member to use the Meridian Debit Card to conduct transactions on an account.

Signing Authority — means any person authorized to sign on an Account.

Telephone Services — means the Electronic Services made available through the use of the land-line telephone or the telephonic function of a Mobile Device.

Third Party — For the purpose of Third Party Determination, refers to any individual or entity, other than the Member(s) establishing the account, who directs how the account is operated or transactions that will flow through the account.

Transaction — means a transaction performed using any of the electronic Services.


Personal Deposit Accounts 

This agreement governs all transactions and information, whether completed in person or through an electronic or other channel.

You will promptly notify us of any change in legal address, occupation, place of employment or account use status.

You will indemnify us against all claims in relation to the operation or instruments associated with this account.


Deposits and Credits 

You may open any number of personal deposit accounts. You may use your account for personal banking needs only. If you use your account for the purpose of carrying on a business or enterprise, we reserve the right to charge you business banking service charges and/or close your account.

We will accept for you, on your behalf, deposits of cash (including coin but not through Automated Banking Machines (ABMs)), cheques, money orders, bills of exchange and/or instruments representing money, whether negotiable or non-negotiable or in any other manner acceptable to us. You will not hold us responsible if the aforementioned instruments are returned unpaid or dishonoured for any reason.

We may not accept third-party instruments which bear a prior endorsement for deposit if we are unable to verify that endorsement.

We may, at our option, place a hold on your account for the amount of items deposited until such items have been verified and/or cleared and/or honoured. Such amounts held may earn interest at the applicable rate but are not available for withdrawal.

Returned Instruments — If an Instrument is returned unpaid or dishonoured for any reason, we will reverse the credit or charge against your account the amount of the instrument. We will reverse any interest paid on that credit to your account. If the reversal of this credit or charge against your account involves a currency exchange and/or overdraft to the account, you agree to be responsible for any cost or loss associated, which will be charged to your account.

You agree that we are not responsible for the collection of such items from the original maker, drawer or payor, but you may request us to attempt collection of such items, for which service we may require payment of a fee.

Should any instrument received by us for your account by way of deposit, discount, collection or otherwise be lost or stolen or otherwise disappear for any cause whatsoever, other than negligence on our part, we may charge your account with the amount of such Instrument and you agree to pay the same.

We may use any and all deposits made pursuant to this agreement in the manner set out and prescribed in the Credit Union and Caisses Populaires Act, 1994, and subsequent Amendments.


Withdrawals, Cheques and Debits

You acknowledge that digital or electronic representations of cheques and other instruments, or the relevant information from the cheque or instrument, may be made or captured and used by financial institutions involved in the exchange and clearing of payments in Canada and a representation or information for all purposes as if it were the paper item. 

You may withdraw credit balances and overdrafts permitted in an account in any of the following ways:

Cheques — You may draw cheques on any account unless otherwise indicated. Your cheques are encoded with your account number and may be used for a specific account only. We are not responsible if a cheque with written account instructions which differ from the account number encoded on it is processed according to the account number encoded and the cheque may be refused to be honoured.

You acknowledge that Meridian and other financial institutions may reject any cheque or other instrument that does not comply in all respects with all applicable laws, regulations, rules and standards of Meridian and/or the Canadian Payments Association. We may make a reasonable service charge against your account for the operation of the account and may debit the account with the amount of such charge.

Care and Control of Cheques and Statements — You are responsible for the care and control of cheques and statements. You will maintain cheques and statements safely at all times. You will notify us immediately upon becoming aware of cheques or statements that are lost or stolen. You must take reasonable precautions to protect cheques.

You are responsible for all unauthorized use, including, but not limited to, any forgery, material alteration, or fraudulent counterfeiting, of cheques or other instruments, and we will have no responsibility for such use, unless you prove to us that you took reasonable precautions to prevent such use, whether or not you have given proper notice to us within the 30 day period referred to in the sections below headed "Account Statements" and "No Statement Option", as applicable.


Examining Transaction Information

Account Statements — We may mail a statement of account to your last known address. We may, in our discretion, change the frequency or method of distribution of account statements.

You agree to examine carefully all statements of account and other transaction information, as soon as it is received. You agree to promptly notify us of any errors, irregularities or omissions in such statements or information, as soon as you discover it and, in any event, within 30 days of the date of the statement or information.

If you do not notify us of any such errors, irregularities or omissions prior to the expiry of this time limit, you agree that, notwithstanding any negligence on our part, the transactions shown on the statement or information are binding on you, and that the ultimate balance shown on the statement or information is correct.

You promise to advise us promptly if the Record of Account has not been provided or made available within five (5) calendar days of the date of deemed Delivery. Absent any complaint received within such five-day period, Delivery of the records shall be conclusively deemed to have occurred as provided above.

No Statement Option — You may request us to stop mailing account statements to you. We will discontinue mailing statements to you. You acknowledge that thereafter it is solely your responsibility to regularly and carefully verify, via telephone access to the Contact Centre or Online Banking, or by use of such other means that may be made available by us, that there are no errors, omissions or irregularities with respect to entries posted to your account. In any event, you agree that if you do not notify us that there is an error, omission or irregularity with respect to any transaction posted to your account, prior to the expiry of 30 days after the posting date of the transaction, you agree that, notwithstanding any negligence on our part, the transaction shown on our electronic records, made available to you for verification purposes, is binding on you, and the balances shown thereon at the time of the transaction, are correct.

Stop Payments — If an item has not already been paid, you may ask us to stop payment of a cheque or pre-authorized payment drawn on any of your accounts. You must give exact details of the amount of the item, cheque number, if applicable, date of item, payee, and the full account number on which it is drawn in order for the item to be stopped. If the information that you give is incorrect, we will not be responsible if unable to effect the stop payment request.

Compliance with Laws — You acknowledge that all Instruments will be issued and paid and all transactions will be processed in accordance with the applicable laws and regulations, including the rules of the Canadian Payments Association and any foreign clearing associations, as well as any self-regulatory codes adopted by us.

NSF Items (cheques/transfers/pre-authorized payments) — When there is not enough money in your account and the appropriate credit has not been arranged, then the cheque or other item will be returned unpaid and an NSF charge will be made to your account.

Pre-Authorized Payments — You may arrange with another party to have payments withdrawn from your account and sent directly to them on a regular basis.

Transfers — You can transfer funds from any of our branches, via telephone service, Online Banking or ABMs.

Withdrawals — You may withdraw funds at any of our branches or ABMs. You may be required to present identification.

Withdrawal Notice — You acknowledge that Meridian's Board of Directors may require 30 days' notice of your intention to make a withdrawal.

You acknowledge that Meridian and other financial institutions may reject any cheque or other instrument that does not comply in all respects with all applicable laws, regulations, rules and standards of Meridian and or the Canadian Payments Association.


​Information Storage

All information relating to your Account may be recorded or stored by us in such forms and by means of such devices as we may see fit. We are under no obligation to retain original paper cheques or vouchers for amounts charged to the account.

We may use the services of any electronic data processing service bureau or organization in connection with keeping any of your accounts. We shall not be liable to you by reason of any act or omission of such service bureau or organization in the performance of the services required of it.

Authority to Charge Accounts — We will charge current service charges for services that we perform at your request. Service charge details can be obtained from any branch location or the Contact Centre at 1-866-592-2226. We will debit your account for any applicable services in the currency of the account. If there is not enough money in the account to cover the service charges, you agree to repay us to cover the overdrawn amounts either by immediately making a deposit to the account or allowing us to charge any other account you have with us, either solely or jointly with others. Our service charges are subject to change from time to time and the changes will be posted in all our branches.

Costs and Legal Fees — You agree to pay us for any cost to recover amounts that you owe us. These costs include reasonable counsel fees. If you fail to pay these costs, they will be charged to your account.

Use of Services — You will not use any service for illegal, fraudulent or defamatory purposes, or take steps which could undermine the security or integrity of any Service.

Joint Accounts — If you authorize a joint account where two or more of you are authorized to operate an account, agree to the following terms, which apply individually and collectively to all of you:

You may choose any one of you, all of you, or any number of you, to act as signers on the account, as designated in the Joint Membership Authorization.

You agree that only one statement will be sent for this account to the address on record.

You agree that the amounts held in the joint account (other than registered products held under the account number of this joint account), together with interest and dividends, are owned by the joint tenants with right of survivorship. Where this has been done, it is your intention that, on your death, the balance of the joint account shall not be treated by us as an estate asset, and this shall constitute your irrevocable direction to us to pay the balance of account to the surviving account holder(s) and to act in accordance with such direction.

Everything in this Agreement shall refer to each and all of the Members on the account, individually and jointly. You agree to be jointly and severally liable for any debts, liabilities or other obligation under this agreement or in connection with the joint accounts. Unless you direct us otherwise, you agree that we may assume that the joint account holders own any balance in equal shares until the death of one of the joint account holders.

If two signatures or more are required to make a withdrawal, you agree that we may assume that the joint parties own any balance equally.

Inactive Accounts — You acknowledge and agree that an account will be designated as inactive if you have not made any contact with us (by way of withdrawal, deposit or online transaction), within a one-year period. We will attempt to notify you if your account becomes an inactive account by sending a notice to your last known address. In any event, upon the passage of two years, and then five years, from the latter of the date of the last transaction you made on the account, and the date on which a statement of account was last required or acknowledged by you, we send a notice to your last known address advising your than deposits in the account remain unpaid. If there are insufficient funds in your account to cover the service charges, you shall be deemed to have authorized us to close the account, without further notice to you.

Meridian Web Site — Your use of our Web site is subject to the current terms of use posted on the Web site. When you access any portion of our Web site, you are deemed to be bound by such current terms and conditions.

Changes to Agreement — Meridian can add to or change the terms and conditions of this Agreement from time to time, but Meridian will give at least 30 days' notice of any such additional or amended terms and conditions. The 30-day notice will run from the date a notice is mailed or e-mailed to your last known e-mail address, or is first displayed at the branch or on the sign-on screen when the Member accesses Online Banking. If you continue to use any service after the effective date, you will be deemed to have accepted such additional or amended terms and conditions. 

Execution — This Agreement may be executed in several counterparts or electronically. When executed in counterparts, each counterpart shall be deemed to be an original and such counterparts together shall constitute one and the same instrument and notwithstanding the date of execution shall be deemed to bear date as of the date written below. When executed electronically, use of any services shall be deemed to be acceptance of the terms and conditions hereof as of the date of first use. 


Errors Discovered by Meridian

We reserve the right to make corrections/adjustments as seen fit at any time to entries and/or records with supporting documentation. 


Meridian Debit Card Services

Nature and Purpose of the Debit Card — You will use the Debit Card only for the purpose of obtaining such services as are agreed upon between you and Meridian. On 30 days' written notice, we may add to or delete from the types of use that are permitted, and the issuance of the Debit Card does not amount to a representation or a warranty that any particular type of service is available or shall be available at any time in the future. This agreement, and the fact that you have the use of the Debit Card, does not give you any credit privileges or any entitlement to overdraw your account, except as provided by separate agreement with us.

Confidentiality and Personal Identification Number (PIN) — You will not select an obvious combination of digits for your PIN (e.g., your name, address, telephone number, birth date, or Social Insurance Number). You understand that we have only disclosed the PIN to you and to no one else, and you will never, under any circumstances, disclose the PIN to any other person. You will not keep a written record of the PIN, unless the written record is not carried on or next to the Debit Card and is in a form indecipherable to others. You will always screen the entry of the PIN with your hand or body. Should a breach of the PIN be discovered, immediately contact your branch or the Contact Centre at 1-866-592-2226 to have the card deactivated.

Interac Flash® — The Member understands that Interac Flash is a service provided by Interac and offered to Members as a part of Meridian's Debit Card Services. This service allows you to make contactless payments within Canada at merchants that have an Interac Flash enabled card reader at Point of Sale, without being required to swipe or insert your card and enter a PIN. If you use this service, Interac Flash transactions will be posted automatically to an account associated with your debit card, pre-selected by you (for example, chequing or savings). Only one account may be pre-selected by you, which can be changed from time to time, however your selection cannot be changed at the time you attempt any given transaction. 

You understand that there are transaction limits for purchases made using Interac Flash (distinct from thosefor the regular PIN transactions). When the limit is exceeded, you will be required to insert your debit card and enter your PIN. For more information on Interac Flash limits, please refer to the information you received with your Meridian Debit Card, visit a branch, meridiancu.ca, or call the Contact Centre at 1-866-592-2226. 

You may request to have the Interac Flash feature disabled by contacting any Meridian Credit Union branch or by calling the Contact Centre at 1-866-592-2226. You may re-enable the Interac Flash feature using the same methods. 

Withdrawals and Deposits — Unless you have made other arrangements with us, amounts credited to your account as a result of deposits using the Debit Card will not be available for withdrawal until the deposits are verified and negotiable items such as cheques are honoured. Withdrawals or transfers affected by the use of the Debit Card will be debited to your account as of the time they are made.

You will not deposit any coins, non-negotiable items or anything not acceptable for deposit to your account into any Automated Banking Machine (ABM), and will pay to us any damages, costs or losses suffered by us as a result of any such deposit.

Consequences of a Breach of Card Security — Once you have requested and first used the Debit Card service, you will be liable for all authorized and unauthorized uses of the Debit Card by any person up to your established withdrawal limit (including funds accessible through a line of credit or overdraft privilege), prior to the expiry or cancellation of the Debit Card. However, in the event of alteration of your account balance due to technical problems, card-issuer errors and system malfunctions, you will be liable only to the extent of any benefit you have received, and will be entitled to recover from us any direct losses you may have suffered.

We will have the discretion to release you from liability for unauthorized use in a case where you have inadvertently contributed to the unauthorized use, provided you cooperate in an investigation or proceeding which leads to a finding of liability on the part of a third party.

We will not be liable to you for any action or failure to act on the part of a Merchant or refusal by a Merchant to honour the Debit Card, whether or not such failure or refusal is the result of any error or malfunction of a device used to effect or authorize the use of the Debit Card for a Point-of-Sale transaction.

You understand that you must not use your Debit Card and PIN for any unlawful purpose, including fraudulent deposits or transfers, or the purchase of goods and services prohibited by local law applicable in your jurisdiction.

Lost or Stolen Card or Mobile Device or Compromised PIN and/or Passcode — If you become aware that your Debit Card or Mobile Device used in conjunction with the Mobile Payment Service is lost or stolen, or that the PIN or Passcode has been made accessible to another person, you will notify us or our agent immediately, whereupon the Debit Card will be cancelled, the Mobile Payment Service suspended or the PIN/Passcode changed. The instant such notice is actually received or when we are satisfied that you became the victim of fraud, theft, or coercion by trickery, force or intimidation, your liability for further use of the Debit Card or Mobile Payment Service will terminate, and you will be entitled to recover from us any further losses suffered by you through the use of the Debit Card or Mobile Payment Service. 

Dispute Resolution — In the event of a problem with a Debit Card transaction, other than a matter related to goods or services provided by Merchants, you will first try to reach a solution with us, and we will not unreasonably restrict you from the use of any funds subject to dispute. We will provide you with a written account of how the dispute resolution process works. We will respond to your report of an unauthorized transaction within 10 business days. A determination regarding reimbursement will be made in this timeframe based on the balance of probabilities that you contributed to the unauthorized transaction. A temporary suspension of the 10-day limit may be necessary if we require you to provide a written statement or affidavit to aid our investigation. If you are not satisfied, the problem will be referred to either a credit union system dispute resolution service or external mediator, as agreed between you and us. Neither you nor Meridian will have the right to start court action until 30 days have passed since the problem was first raised with us. Any dispute related to goods or services supplied in a Point-of-Sale transaction is strictly between you and the Merchant, and you will raise no defense or claim against us.

Fees — You acknowledge having been advised of, and will pay, the applicable fees now in effect for services available under this agreement. New or amended fees will only become effective 30 days after publication by us.

Foreign Currency Transaction — If the Debit Card is used in connection with a transaction in foreign currency, you understand that the rate of conversion into Canadian currency will be fixed according to the rules of the electronic network through which the transaction is conducted.

Evidence of Transactions — A paper transaction record dispensed mechanically as a result of the use of the Debit Card constitutes a record of your instructions. Whether such a transaction record is issued or not, it is your responsibility to verify that the transaction has been properly executed by checking the periodic statement entries itemizing transactions. In the absence of evidence to the contrary, our records are conclusive for all purposes, including litigation, in respect of any instructions given by you to us through the use of the Debit Card; the contents of any envelope deposited by you into an ABM; the making of a withdrawal, deposit or transfer through the use of the Debit Card; and any other matter or thing relating to the state of accounts between you and us in respect of any electronic transaction.

Scope of Agreement — This agreement replaces any prior agreement governing the use of the Debit Card and the PIN, but does not replace or supersede any agreement or provision of any agreement relating to any loan, credit facility or the operation of any account. This agreement applies to any account specified herein and, as well, to any other account designated by you from time to time for use in connection with the Debit Card or any replacement card. All future modifications, additions or enhancements to this agreement supercede this document and continue to bind you to its terms and conditions.

Termination of Agreement — We remain the owner of the Debit Card. We may restrict the use of the Debit Card or terminate this agreement and your right to use the Debit Card at any time without notice. You will return the Debit Card to us upon request.

Cardholder Privacy — You acknowledge that we have policies to protect your privacy and that you may obtain particulars upon request. You hereby consent to the use of your personal information by us and our affiliates to monitor the use of financial services in order to detect fraud, develop needed products and services, and offer you needed services. However, if you have given or hereafter give express consent to the collection, use, and further disclosure of your personal information by us in a form and content that is more permissive than the consent provided herein, the other form of consent shall govern the relationship. You may withdraw your consent at any time by contacting our Contact Centre.

Code of Practice — You understand that we, in concert with the banking industry, have endorsed the voluntary Canadian Code of Practice for Consumer Debit Card Services, a copy of which is available from us on request, and we will be guided by the principles of the code in administering the operation of Debit Card matters.

Interpretation and Definitions — This agreement is intended to be interpreted in accordance with its plain English meaning. Except where otherwise indicated, capitalized terms are used in accordance with the definitions set out in the Canadian Code of Practice for Consumer and Debit Card Payment Services. For the purposes of this agreement, Point-of-Sale Transaction means the use of the Card and its associated PIN for such of the following purposes as may be permitted from time to time by Meridian: (a) the transfer of funds from your Account to purchase or lease goods or services from a seller, lessor or service provider (a Merchant); (b) the transfer of funds from your Account to obtain a voucher, chit, scrip, token or other thing that may be exchanged for goods, services or money, or (c) the transfer of funds into your Account from an Account of a Merchant (e.g., a refund).

Receipt of Copy of Agreement — You acknowledge the receipt of a true copy of this agreement signed by you upon initiation of PIN-based Debit Card service or Mobile Payment Service transaction and acknowledge further that this agreement does not require a signature by us to be effective and binding on both parties. You also agree to keep this copy of this agreement for your own records.

Who is Governed by this Agreement — This Agreement is binding on us, our successors and assigns. This Agreement is binding on you, your successors, permitted assigns, and attorneys, and on your heirs and personal representatives, including your executors and administrators. This agreement is applicable to the Meridian Debit Card you presently hold and any future replacement cards.


Mobile Payment Service

Eligibility Requirements — In order to use the Mobile Payment Service, I must: (a) be an Authorized User on an Account in good standing with Meridian; (b) have a Mobile Device; and (c) meet any other requirements for the access and use of the Mobile Payment Service that are specified by Meridian. "Mobile Device" means a mobile device that is capable of being used in connection with the Mobile Payment Service. 

Sale or Disposed Mobile Device — If I decide to sell, give away or dispose of my Mobile Device, I promise to delete the Meridian Mobile Payment/Mobile Banking application from my Mobile Device. 

Termination or Suspension of Mobile Payment Service — I may terminate my use of the Mobile Payment Service at any time by contacting Meridian. Meridian may terminate or suspend my use of the Mobile Payment Service for any reason at any time without notifying me in advance. I am prohibited from using the Mobile Payment Service on a Mobile Device that I know or suspect has had its security or integrity compromised (e.g. where the device has been "rooted" or had its security mechanisms bypassed). I will be solely liable for any losses, damages and expenses incurred as a result of my use of the Mobile Payment Service on a compromised device. 

Confidentiality and Passcode — I agree to treat the Passcode used to authorize any transactions within the Mobile Payment Service with the same standard of care and confidentiality as my Debit Card PIN. The same terms of confidentiality and care would also apply for Passcodes used in any third party wallet applications. 


Electronic Services

Use of the Electronic Services — You may use the Electronic Services to access any permitted Account and to conduct Transactions as may be permitted with respect to any such Account. When using the Electronic Services, you will not be permitted to pay bills from, or transfer funds out of any Account on which more than one signature is required to authorize a transaction. You agree to follow our instructions in effect from time to time with respect to the use of the Electronic Services.

When a Password is used to conduct any Transaction, the authorization given at the time of the Transaction will be treated as if it was given by you in person, and we agree to be bound by each such Transaction. You irrevocably authorize and direct us to debit or credit, as the case may be, the amount of any Transaction to the Account or Accounts designated by you at the time of the Transaction, in accordance with our normal practices. Our practices respecting the debiting or crediting of any Transaction under any of the Electronic Services may be revised from time to time with or without notice to you.

You agree to not conduct or try to conduct any Transaction that would result in a negative balance in any Account or would exceed the unused balance of any authorized overdraft or line of credit, if available. You will indemnify us for all liability or loss arising out of any such Transaction.

You agree that if you use the Telephone Services without using the specified toll-free numbers, you alone will be responsible for all long distance charges imposed by your telephone service provider.

You consent to our taping, storing or otherwise recording your sessions using the Electronic Services. This consent may or may not be confirmed prior to or during each session. We agree to keep the contents of any such record confidential and confirm that the records will only be used to verify Transaction and service request details and monitor the performance of our employees.

You irrevocably authorize and direct us to issue you a replacement Password in the event that you forget the Password that was originally issued to you or in the event that you forget the Password chosen by you during your last Password change. To have your Password reissued or reset, you may contact your branch or the Contact Centre at 1-866-592-2226.

Limitations — You agree that the Electronic Services will be available only on an "as is" and "as available" basis.

We offer Electronic Services in order to improve the accessibility of Meridian to its Members. However, the provision of the Electronic Services is dependent in part on communication lines and other third party equipment and services. You agree that you will not hold us liable for any delay, loss, damage (direct, indirect or consequential) or inconvenience whatsoever caused by or arising from the provision of or failure to provide services or the malfunction or failure to operate any software or equipment for any reason whatsoever. In no event will we be liable for any personal injury, or property damage or any loss of business or profit or other indirect or consequential damages whatsoever.

Bill Payments Made through the Electronic Services — We will use our best efforts to forward any bill payment Transactions to the merchants specified by you for credit the next or second business day following the day they are authorized through the Electronic Services. However, you agree that we are not responsible for delayed credit or late payments for reasons beyond our control. You alone are responsible for entering and authorizing the correct payment amounts, merchant account identification, the Account to be charged, ensuring that each payment is entered and authorized only once, and that there are sufficient funds available in your Account or available through a line of credit to complete the transaction. If the Electronic Service tells you that the Transaction failed, you acknowledge that it remains your sole responsibility to make the bill payment through another channel.

Access to Electronic Services by a Mobile Device — You agree that any data and/or text messaging charges incurred by your wireless carrier for the use of the Mobile Services are your responsibility.

You understand and accept that text messages exchanged between your Mobile Device and us are not encrypted and can be accessed by anyone with access to your Mobile Device. Though account numbers will be masked, information such as transaction amounts and dates of transactions will be visible to those with access to your Mobile Device. It is your responsibility to take appropriate steps for keeping your financial information confidential, including locking your device with a password known only to yourself.

Interac e-Transfers — You understand that e-Transfer is a service provided by Interac and offered as a part of Meridian's Electronic Services. This service allows you to send and receive money to another person provided they hold a Canadian dollar account with another Canadian financial institution.

You understand that there are limits to the amount of money that you can send and receive. These limits are applied daily, weekly and monthly. e-Transfers are not counted towards your monthly self-serve transactions within the respective chequing package that you hold. You agree to pay Meridian a fee for each outbound item. Both the limits and the fee for outbound transactions are set by Meridian at its discretion and are subject to change without prior notice to you.

You are responsible for ensuring that the correct e-mail address for the intended recipient is provided. The receiving financial institution may charge a fee to the recipient. Terms and conditions may vary by institution. More information about e-Transfers can be found on Meridian's public Web site.

Confidentiality of Password — The Password is for your use alone and may not be assigned or transferred. You agree to keep the Password confidential and not to disclose it to any person other than to a Signing Authority on the Account. You agree not to record the Password in any manner or on any media, whether in writing or otherwise, including, without limitation, in electronic form, or by voicemail or e-mail. For security reasons, we recommend that you change your Password on a regular basis, such as every 90 to 120 days. If the Password becomes known to any person other than a Signing Authority on the Account, confidential information about your Account may be accessed. You understand that we have only disclosed the Password to you and to no one else, and should a breach of the Password be discovered, you are to immediately contact your branch or the Contact Centre at 1-866-592-2226 to have the Password reset.

Transaction Verification and Records — All Transactions are subject to verification and acceptance by us, and if not accepted will be reversed from the Account. Verification may take place on a date later than the date you authorized the Transaction, which may affect the Transaction date.

Our record of each Transaction, and our accounting records, will be deemed to be correct, and will be conclusive and binding upon you. Any record of a Transaction generated by the Software will be for your convenience only. If you believe that our records contain an error or omission, you must give written notice of the suspected error or omission to us within the time provided in the Personal Membership Operating Terms and Agreement between you and us for the relevant Account or Accounts.

If we do make an error or omission for any reason, with respect to the recording of any transaction, our liability will be limited to the amount of the error or omission in recording, plus any applicable service charges that may have been charged to you by us. Specifically, you agree that we will not be liable for any other loss, or any loss of business or profit or any other damage (direct or indirect or consequential) or delay or inconvenience whatsoever caused by or arising from any such error or omission.

Tax-Free Savings Accounts (TFSA) and Registered Retirement Savings Plans (RRSPs) — The annual contribution limits for RRSPs and TFSAs can vary by individual. Amounts are determined by a variety of factors including unused room from previous years, contributions throughout the year, and any distributions. To ensure you do not over-contribute to your RRSP or TFSA, it is your responsibility to monitor your contributions and distributions throughout the year.

Service Fees — We will establish service fees for use of the Electronic Services and/or for conducting Transactions and may change these service fees from time to time. You authorize us to deduct any applicable service fees from any Account.

Transaction Processing — When the Password is used by you to conduct a Transaction by accessing the Electronic Services you may not revoke or stop any such Transaction once the Transaction request has been processed.

Member's Liability — You agree to notify us immediately, in writing, if you Password becomes known to anyone other than you.

You are liable for all unauthorized use of the Password until such notification is made and acknowledged, in writing, by us. Until our acknowledgment is received by you, notification is not deemed to be received by us. 


Deposit Anywhere™

The Nature of this Service — If you are approved for Deposit Anywhere, we will allow you to deposit to your credit, in an eligible deposit Account, the face value of cheques that you receive from others that are made payable to only one or more of the Members named on the Account without having to hand over the paper cheques themselves to a human teller or insert them into an ABM. In order to use this service, you need a Mobile Device. You use your Mobile Device to image the cheque and transmit the resulting image to us, in accordance with our specific instructions. Once we receive the cheque image and confirm to you that we have accepted it for clearing, we will present the cheque to the financial institution on which it was drawn for payment, using a process determined by us in our sole discretion. You retain and then eventually destroy the paper cheque. We reserve the right to change any feature or aspect of this service at any time, with or without notice to you. 

Eligibility — You agree that Meridian has the sole and unfettered discretion to determine, from time to time, whether or not you are eligible to use Deposit Anywhere. We may suspend or terminate your access to these services at any time and without prior notice to you. If you do not comply with our instructions on how to properly use these services, we may rely upon your failure to comply with these instructions as sufficient grounds to withdraw all of the services we make available to you as a Member. 

Limits — We may set daily or monthly limits on the total dollar amount or the number of deposits you make remotely with your Mobile Device and such limits will be advised to you every time you attempt to access these services. We may change such limits at any time, at our sole and unfettered discretion.  

Technical Requirements — You agree that in order to make remote deposits of cheques, your Mobile Device and its software must meet our technical requirements, as specified by us from time to time, and you must have access to the Internet through your Mobile Device. Each image of a paper cheque you attempt to deposit must be legible, according to standards determined by us, in our sole, unfettered and unreviewable discretion. If the imaging feature of your Mobile Device produces cheque images that we determine are not of acceptable quality, we may reject your deposit. 

Paper Cheques that you may NOT deposit using this Service — We may refuse to accept any image of a paper cheque you transmit to us in our sole, unfettered and unreviewable discretion. Without limiting that discretion, you agree that you will attempt to deposit only those cheques that are collectible through remote deposit capture, as defined in the Canadian Payments Association Rules. You agree that you will not attempt to image, transmit, and deposit to the Account any of the following: 

  • paper cheques made payable to any person or entity that is not a named owner of the Account to which they are directed for deposit; 
  • paper cheques containing alterations to any of the fields on the front of the cheque; 
  • forged, fraudulent or counterfeit paper cheques, or paper cheques that you should have known were forged, fraudulent or counterfeit; 
  • paper cheques that have been previously deposited either at Meridian or another financial institution in any method permitted under the Canadian Payments Association Rules; 
  • paper cheques drawn on financial institutions located outside of Canada; 
  • paper cheques that are not payable in Canadian dollars; 
  • paper cheques that are more than six (6) months old; 
  • images, image printouts, clearing replacement documents, or return replacement documents, as defined under Canadian Payments Association Rule A10; 
  • travellers cheques, savings bonds or postal money orders
  • non-negotiable instruments such as promissory notes; or 
  • paper cheques drawn by you on any Meridian account other than the Account to which they are directed for deposit.  

Your Representations and Warranties — Each time you scan a paper cheque and attempt to transmit to us the images of the front and back of the cheque for deposit through this service, you agree that you are conclusively deemed to have represented and warranted to us that, in so doing: 

  • you have agreed to act on Meridian's behalf, as its duly authorized agent, for the purpose of creating an official image of the cheque, as defined under Canadian law; 
  • you have created the image of the cheque in accordance with all applicable Canadian Payments Association bylaws, rules and standards; 
  • each cheque image is a complete and accurate representation of the front of a negotiable cheque;
  • each cheque image is a complete and accurate representation of the back of a negotiable cheque;
  • Meridian has effectively communicated to you its image quality standards, as specified from time to time, and you fully understand them; 
  • each cheque image satisfies Meridian's image quality standards; 
  • each cheque used to create the image transmitted to us has not been previously deposited, duplicated or used to create another image or electronic funds transfer; 
  • no subsequent transferees of your cheque image, or any substitute cheque created from your cheque image, including, but not limited to, Meridian, a collecting and returning bank, drawer, drawee, payee or endorser, shall suffer a loss as a result of the fact that an image of the cheque or a substitute cheque, instead of the original paper cheque, was presented for payment or returned through the clearing; and 
  • all information you have provided to us is complete, accurate and true. 

Your Covenants — Each time you image a paper cheque and attempt to transmit to us the images of the front and back of the cheque for deposit through this service, you agree that you are conclusively deemed to have covenanted in favour of Meridian, as follows: 

  • to comply with all the terms of this Agreement that relate to this service, all applicable law, and the applicable Bylaws, Rules and Standards of the Canadian Payments Association; 
  • to, in addition to the other indemnification provisions of this agreement, indemnify and save Meridian harmless from and against all claims, demands, damages, liabilities, expenses (including reasonable lawyers' fees and disbursements, on a full indemnity basis) or other loss that arises from or relates to your use of this service or your breach of the representations, warranties or covenants set forth in the terms and conditions for this service, including, without limitation, your attempt to duplicate the presentation of a cheque image via presentation of the original cheque or an image or substitute cheque derived from the original paper cheque and any liability that we may incur for processing an image or substitute cheque rather than the original paper cheque; 
  • to keep the original paper cheque in a safe and secure place for a period of 90 days following the day of the attempted deposit; 
  • to make the original paper cheque available to us for inspection and further use for collection purposes, on request, during the 90-day period described above. In the event that you fail to make the cheque available to us for inspection, you shall be deemed to have authorized us to deduct the amount of the cheque in question from your Account balance, even if such deduction may cause your account to be overdrawn, and to debit the Account for any associated overdraft fees and interest; and 
  • immediately destroy the original paper cheque after the 90-day period expires.  

Receipt by Meridian of Cheque Image — You acknowledge that Meridian is not responsible to you for any consequences you may suffer because a cheque image that you attempted to transmit to us was not received by us or that was dropped during transmission. A cheque image will be deemed to have been received by us when we present a Deposit Confirmation within the mobile application, or through an optional e-mail confirmation receipt. You further acknowledge that, notwithstanding your receipt of our e-mail confirmation receipt, the cheque image will be subject to further evaluation by us before we make a decision to enter it into the clearing system for collection, or reject it. At our sole, unfettered and unreviewable discretion, we may still reject the cheque image for any reason. Therefore, you use this service with the clear understanding that the e-mail confirmation receipt from us is not a representation, warranty or undertaking that the cheque will be entered into the clearing system for collection or will be paid by any collecting or paying financial institution. If we reject a cheque image received from you through the use of Deposit Anywhere, you still have the alternative of physically depositing the original paper cheque through other methods (in-branch, or by Meridian ABM), provided that the paper cheque otherwise meets our clearing standards for paper items. 

Return Items — You acknowledge that we may convert cheque images you deposit through these services into images, image printouts, clearing replacement documents, or return replacement documents, as specified in Canadian Payments Association Rule A10. In the event that your cheque is returned, unpaid by the financial institution on which it was drawn, you will receive only a copy of the image or return replacement document. 

Funds Availability — All the same "holds" that apply in case of deposited paper cheques also generally apply to cheques deposited using Deposit Anywhere. However, in addition to these standard restrictions, you acknowledge that we may further delay giving you access to funds deposited in this way at any time, for any reason, in our sole, unfettered and unreviewable discretion, including, but not limited to, any concern we may have about our ability to collect on the cheque image from the issuing financial institution. 

Acceptable Use of Deposit Anywhere — Meridian's approval of your use of Deposit Anywhere is always conditional upon your strict compliance with these terms and conditions, the other provisions of this Agreement, all applicable law, and the by-laws, Rules, and standards of the Canadian Payments Association. If you fail to fully comply with these conditions, you agree that we may immediately terminate your authority to use Deposit Anywhere.  


Member Consent to the Collection, Use, and Disclosure of Personal Information

1. You acknowledge and understand that, from time to time, 

a) We may collect credit and other financially-related information about you ("Personal Information"), including information related to your transactions, from you; from service arrangements you have made with us or through us with our Networking Affiliates; from credit reporting agencies and other financial institutions; and from references you have provided to us. 

In this Agreement, our "Networking Affiliates" include any company or business with which we have a business relationship and which is engaged in the business of providing any one or more of the following services to the public in Canada: deposits, loans, and other financial services; credit, charge, and payment card services; trust and custodial services; securities and brokerage services; and insurance services.  

b) We may use this Personal Information as follows: 

(i) to give it to credit reporting agencies and other financial institutions and, with your consent, to other parties;      

(ii) to determine your financial situation; 

(iii) generate and actively maintain your file for the purpose of administrating the account(s), reporting, reviewing and maintaining accurate records; 

(iv) to determine your suitability for initial and/or continued membership in the Credit Union; 

(v) to promote any other product or service of the Credit Union or of anyone else (including its affiliates and networking agents or principals), that we believe may be of interest to you; 

(vi) to provide you with the services requested from us; and 

(vii) give it to anyone who works with or for us, but only as needed for providing the services you requested from us. 

c) We may also use this Personal Information for the following purposes: 

(i) to share it with our Networking Affiliates (where it is not prohibited by law) so that they may promote their services to you    

(ii) to share it with Network Affiliates for the purpose of completing our initiated research       

We may use your social insurance number as an aid to identify you with credit reporting agencies and other financial institutions for credit history file-matching purposes. You acknowledge that you are not required to provide that number to us for these purposes. 

We may also use your social insurance number for income tax reporting purposes, if you have given that number to us. 

We acknowledge that the use of Personal Information in the ways described in subsection 1(c) is at your option and that you will not be refused credit or other services just because they have told us to stop using it in those ways. 

2. You may tell us to stop using your Personal Information in the ways described in subsection 1(c) at any time by contacting the Contact Centre at 1-866-592-2226. 

3. If you cease to be a Member of Meridian or any Account Agreement you may have with us terminates, we may keep the Personal Information in our records so long as it is needed for the purposes described in subsection 1(b) above. 

4. You consent to our obtaining an initial credit report or other Personal Information about you for the purposes outlined above and accept this document as prior written notice to you of our intention to obtain subsequent credit reports and other Personal Information thereafter from time to time to update information obtained earlier, to monitor your compliance with ongoing conditions for credit granted to you, and for collection purposes. 

5. You understand that if you submit a credit application to us, a Personal Information file containing credit and other personal information will be created to evaluate your credit application, and to continue monitoring your credit status, and for the purposes you have consented to above. Only those employees of Meridian and its Networking Affiliates whose job functions involve assessment of creditworthiness, credit applications, monitoring, profiling, processing of payments, and matters related to the purposes consented to above, will have access to your file. If you wish to consult your file or make corrections to it, you may do so by written request at the following address: Meridian Credit Union Contact Centre, 531 Lake Street, 2nd Floor, St. Catharines, ON L2N 4H6.  

6. You consent to and authorize us, our Networking Affiliates, service providers, and others we may designate, to monitor and/or record your telephone conversations with us or any of our representatives, but only for the purpose of helping us to ensure quality service to you and to verify any transactions that may have taken place.

7. You expressly consent to us verifying and comparing your personal information (For ex. – first and last name, mobile phone number, etc.), account information (for ex. – account status, account type, etc.) to records of your information maintained by third parties and/or credit reporting agencies including your telecommunications services provider(s) and you consent to such third parties and/or credit reporting agencies providing such information to us or our third party supplies for the purpose of identify validation and/or performing risk assessment.  


Foreign Account Tax Compliance Act (FATCA) & Common Reporting Standard (CRS)

Canadian financial institutions are required under Part XVIII and Part XIX of the Income Tax Act to collect information to determine if they have to report your financial account to the Canada Revenue Agency (CRA). The CRA may share that information with the government of a foreign jurisdiction that a person identified on this form is a resident of for tax purposes. In the case of the United States, the CRA may also share the information with that jurisdiction’s government if the person is a U.S. citizen.
As an authorized signing officer, you agree to provide all information or documentation with respect to your tax status. If you do not provide all such information or documentation within the requested period, your financial account may be reported to the CRA.
If there is evidence of U.S. or other foreign jurisdiction indicia (i.e. mailing address or residence, telephone number), you may be asked to complete a self-certification to declare your tax residence. You understand and agree that information or documentation may expire and you may be asked to provide updated information or documentation at that time.
Change in Circumstances: You agree to provide us with new tax infor¬mation within 30 days of any change in circumstances that causes the entity’s tax resident status to change. You can ask your financial institution if it reported your financial account to the CRA and what information it gave.

Note: For more information on tax residency, talk to your tax adviser.

Interac e-Transfer® and Interac Flash® Trade-marks of Interac Corp. Used under license.​​​​​​​ ​​​​