Toll Free:1.866.592.2226 International Collect: 1.416.597.0165 Monday to Sunday: 8:00 AM – 12:00 AM (EST/EDT) Our holiday hours: December 24: 8:00 AM-3:00 PM December 25: Closed December 26: 8:00 AM-1:00 PM - Contact Centre ONLY December 27 to 30: 8:00 AM – 12:00 AM (EST/EDT) midnight December 31: 8:00 AM-3:00 PM January 1: Closed January 2: 8:00 AM – 12:00 AM (EST/EDT) midnight Have a question about privacy? Please speak to a Meridian representative at your Branch or Commercial Business Centre. Read our Privacy Policy Have a concern about email or text message fraud? We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca. Read our 100% Security Guarantee
At Meridian, we care about giving our Members a positive experience every time they visit us.
Start at the Source. Have you raised your concern with Meridian Staff where your concern originated?
If you are not satisfied with the resolution by staff, have you escalated your concern to the Branch Manager for review and final response?
Please use our Branch Locator to contact the branch
If you are still unsatisfied with the Management Team resolution you may escalate your concern to Meridian's Member Relations Office. Have you been in touch with Meridian’s Member Relations Office?
Please describe your complaint to the Member Relations office, including attaching any relevant documentation.
If your concern has not been resolved by Meridian's Member Relations office, you may request Meridian’s final position in writing to escalate your concern to the Financial Services Commission of Ontario at the following address:
Financial Services Commission of Ontario (FSCO) 5160 Yonge Street P.O. Box 85 Toronto, Ontario, M2N 6L9
Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority. Canada and the U.S.: 1.855.341.4643 International Collect: 1.647.252.9564 Mail Meridian C/O Collabria PO Box 82029 RPO Connaught Calgary, Alberta T2R 0X1