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We’re always here
to help our Members.
Get in touch with us.

There is a new verification process when you call our Contact Centre.
Once you reach a Representative, we will be able to service you quicker!

Drop us a line

*What is the nature of your inquiry?

Give us a call

Toll Free:1.866.592.2226 
International Collect: 1.416.597.0165
Monday to Sunday: 8:00 AM – 12:00 AM (EST/EDT)

Have a question about privacy?
Please speak to a Meridian representative at your Branch or Commercial Business Centre.

Read our Privacy Policy

Have a concern about email or text message fraud?
We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca.

Read our 100% Security Guarantee

Resolve your complaint

We want to make you smile again.
Tell us about your concern and we’ll do our best to help.

We care about giving our Members a positive experience each and every time they visit us. 

We're serious about Member satisfaction and committed to resolving any issue about the service you received. Following steps 1 to 3 is the fastest way to help us help you. 

Step 1: The best way to begin is to raise the issue with the Meridian staff member where your concern originated. 

Step 2: If it isn't resolved, ask to have it escalated to the Branch Manager.

Step 3: If you're not satisfied with the resolution(s) provided in step 1 and/or 2, escalate your concern in writing to the Member Relations Office by selecting 'TELL US ABOUT IT'

Meridian Visa Credit Cards

Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority.

Canada and the U.S.: 1.855.341.4643
International Collect: 1.647.252.9564

Meridian Credit Cards
C/O Collabria
PO Box 82029 RPO Connaught
Calgary, Alberta T2R 0X1

Meridian OneCap Credit

Meridian OneCap Credit Corp provides customized leasing and financing solutions to businesses.

Contact Meridian OneCap