Toll Free:1.866.592.2226 International Collect: 1.416.597.0165 Monday to Sunday: 8:00 AM – 12:00 AM (EST/EDT) Please note: Our Branches and Contact Centre will be closed on Friday, April 19 in recognition of Good Friday. Regular business hours will resume on Saturday, April 20. Have a question about privacy? Please speak to a Meridian representative at your Branch or Commercial Business Centre. Read our Privacy Policy Have a concern about email or text message fraud? We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca. Read our 100% Security Guarantee
We want to make you smile again. Tell us about your concern and we’ll do our best to help. We care about giving our Members a positive experience each and every time they visit us. We're serious about Member satisfaction and committed to resolving any issue about the service you received. Following steps 1 to 3 is the fastest way to help us help you. Step 1: The best way to begin is to raise the issue with the Meridian staff member where your concern originated. Step 2: If it isn't resolved, ask to have it escalated to the Branch Manager. Step 3: If you're not satisfied with the resolution(s) provided in step 1 and/or 2, escalate your concern in writing to the Member Relations Office by selecting 'TELL US ABOUT IT'
Start at the Source. Have you raised your concern with Meridian Staff where your concern originated?
If you are not satisfied with the resolution by staff, have you escalated your concern to the Branch Manager for review and final response?
Please use our Branch Locator to contact the branch
If you are still unsatisfied with the Management Team resolution you may escalate your concern to Meridian's Member Relations Office. Have you been in touch with Meridian’s Member Relations Office?
Please describe your complaint to the Member Relations office, including attaching any relevant documentation.
If your concern has not been resolved by Meridian's Member Relations office, you may request Meridian’s final position in writing to escalate your concern to the Financial Services Commission of Ontario at the following address:
Financial Services Commission of Ontario (FSCO) 5160 Yonge Street P.O. Box 85 Toronto, Ontario, M2N 6L9
Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority. Canada and the U.S.: 1.855.341.4643 International Collect: 1.647.252.9564 Mail Meridian C/O Collabria PO Box 82029 RPO Connaught Calgary, Alberta T2R 0X1