BURNABY, BC, Aug. 10, 2022—Canadian equipment financing company Meridian OneCap Credit Corp. is the recipient of the 2022 Operations & Technology Excellence Award presented by the Equipment Leasing and Finance Association (ELFA), based in Washington, D.C.
Meridian OneCap was recognized for Project BOOST, a multi-year program that transformed operations, customer service and workplace culture.
The project objective started and remains as “the drive to exceed customer expectations for service and turn-around times,” said Michael LaPierre, project leader and Meridian OneCap Vice President of Operations & Finance.
Project BOOST was the first step in creating a foundation for ongoing improvement related to the customer experience and eliminating wasted time and effort across the enterprise, including:
- Automating workflow
- Reducing manual processes
- Enhancing online capabilities for customers
- Improving systems functionality
- Increasing service efficiency
- Creating the capacity for ongoing innovation
Most important, the project has transformed Meridian OneCap’s culture into one of rapid, agile and digital innovation. The results include modernized processes, efficiency gains and system improvements that benefit both the customers and employees, according to President Hugh Swandel.
“This award is a testament to the incredible commitment of our employees,” Swandel said. “Our organization has experienced rapid growth while undertaking an operations and technology transformation project. The effort required to handle this growth while managing monumental change has been amazing.”
In announcing the award, ELFA told Meridian OneCap, “There were a fantastic number of submissions this year, but your submission clearly shined above the rest as the winning project.”
The company will have the opportunity to report on Project BOOST at the ELFA Operations & Technology Conference in September in New Orleans, as well as the association’s annual convention in October in Marco Island, Fla.
For more on the award: https://www.elfaonline.org/about/awards/operations-technology-excellence-award.
About Meridian OneCap Credit Corp.
We respectfully acknowledge that the land on which we operate on is the traditional, ancestral and unceded territory of the Coast Salish peoples - Sḵwx̱wú7mesh, Musqueam Kwikwetlem, and Tsleil-Waututh First Nations. We are grateful for their care of these lands and waters. From coast to coast to coast, we acknowledge the ancestral and unceded territory of all the Inuit, Métis, and First Nations people across Turtle Island. Acknowledging reminds us of our commitment and responsibility in improving relationships between nations and, to improving our own understanding of local Indigenous peoples and their cultures.
Meridian OneCap Credit Corp. is one of Canada’s leading providers of commercial equipment finance and leasing solutions for equipment dealers and end users. As a wholly owned subsidiary of Meridian (Canada’s second largest credit union), Meridian OneCap offers flexible finance programs for manufacturers, distributors, and dealers.
Meridian OneCap is headquartered in Burnaby, British Columbia with offices in Ontario and Quebec. With a leadership team that has worked in the Canadian finance industry for a combined 130 years, we approach each opportunity with a wealth of knowledge, and a fresh perspective, to create successful sales tools for manufacturers and vendors and tailored programs for end users.