Frequently asked questions about business credit cards
Activation and personalization
To activate by phone, call 1 (877) 205-3142. If you are the account administrator you can activate all cards associated with the account at the same time by calling 1 (866)-592-2226.
You can also activate your card online – here are some helpful tips.
In eZCard, go to the 'Statements' page and choose your preferred statement option (mailed or electronic).
Your business can choose between consolidated or individual billing based on your particular needs. Your account administrator can do this through eZBusiness.
Check out our helpful guide on consolidated vs. individual billing (PDF, 47KB).
To change information for an employee, call the number on the back of the card.
To change information related to the business or account holder, the owner (or account signatory) should call 1 (866)-592-2226.
If you and/or cardholders have been negatively impacted by French language appearing at point-of-sale terminals and on receipts when using your new Meridian Visa, we invite you to request replacement cards for all your cardholders as a permanent fix to this issue. Note: If you do not wish to request replacement cards at this time, rest assured that there will be no language issues with the replacement card that we automatically send prior to a card’s expiry date.
To request a replacement Visa card for cardholders, send an email to businessvisareissuance@meridiancu.ca or give us a call at 1 (866) 592-2226.
Account details and changes
Call the number on the back of the card to dispute the charge.
For now, contact your relationship manager. This function will be available in eZBusiness soon.
Contact your relationship manager to make the request.
The annual interest rate is a measure of the cost of credit, expressed as a nominal yearly rate. It is the amount of interest that is billed to your account for the convenience of using your credit card. There is a 21-day grace period during which no interest will be charged on that month's merchandise purchases. Please note that cash advances do not have a grace period. You can view your current annual interest rate on the card’s Disclosure Statement.
Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. As a fraud protection measure, we do strongly recommend that you call Cardholder Service prior to your departure and request a travel alert for your account. You can reach Cardholder Service at 1 (877) 558-3049.
When traveling internationally, please contact Cardholder Service at the international collect number: 1 (727) 570-4899.
Security and protection
Report it immediately by calling 1 (877) 558-3049.
Report it immediately by calling 1 (877) 558-3049.
Members can change their PIN at any Meridian or THE EXCHANGE® Network ATM. Here’s a list of ATM locations.
To quickly change your PIN at an ATM, simply insert your Visa card and follow the prompts. You’ll need to input your existing PIN during the process, so make sure you have it with you.
If you’ve forgotten or lost your existing Meridian Credit Card PIN, call Cardholder Services at 1 (877) 558-3049 to request a PIN reminder mailer.
You can use your Meridian Visa Card to tap and pay for purchases with contactless payments up to $250.
Tip: Make life even easier with mobile payments. Add your Meridian Visa Card as a payment method on your phone and use it to make purchases.
Your PIN becomes blocked if you enter it incorrectly three times. If this happens, you won't be able to use your card for transactions requiring a PIN. There are a couple of ways to unblock your PIN.
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If you remember your PIN or have it written down somewhere, visit a Meridian or THE EXCHANGE® Network ATM to unblock/reset your PIN by following the PIN change process. You can change your PIN to the same PIN. Once you’ve reset your PIN via this process, you can start using your card with Chip/PIN right away.
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If you’ve forgotten your PIN, call Cardholder Services at 1 (877) 558-3049 (this number is on the back of your card) to request a PIN mailer. Once you receive the PIN reminder by mail, visit a Meridian or Exchange Network ATM to change it. Remember you can change it to the same PIN. Once you’ve reset your PIN via this process, you can start using your card with Chip/PIN right away.
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Alternatively, you can perform a cash advance at any Meridian or THE EXCHANGE® Network ATM to reset your PIN. Here’s a list of ATM locations.
Tip: If your PIN is blocked, you can still make purchases by contactless tap or mobile wallet up to $250 until you’re able to visit an ATM to unblock/reset your PIN.
Report it immediately by calling 1 (877) 558-3049.
You can set up alerts in eZCard – just select ‘Alerts' and choose the ones you want.
Fees, payments, and bills
You can make a payment through online banking (a platform like Meridian Credit Union or another financial institution), through a bill payment enabled ATM, or at a branch.
You can review your statement due date on the monthly statement. You can also set up an alert in eZCard to remind you of an upcoming statement.
The minimum payment is the lowest amount you can pay every month while keeping your account in good standing.
To review the fees associated with your card, please review the Disclosure Statement.
Locate the wallet app on your smartphone — most are already installed. Then enter your credit card information. You can add your Meridian credit card to Apple Pay®, Google Pay™, or Samsung Pay®.
Rewards, features, and benefits
Our Meridian Visa Rewards Program is available on all of our credit card products and includes options to redeem for gift cards, merchandise, travel or account credit.
For general information, visit Rewards and benefits.
To explore the reward offerings on a specific card, visit the individual card product page.
In eZCard, select 'View Rewards'. This takes you to the rewards site, where you can redeem your points.
If your account has consolidated billing then all points earned by cardholders are awarded to the central billing account. Only the account administrator can redeem them and to access rewards, the billing account must be registered for eZCard.
If your account has individual billing then each cardholder earns and can redeem points.
Here’s a how-to guide for business cardholders: Redeeming Visa* Rewards Points in eZCard (PDF, 187 KB).
