Frequently asked questions about credit cards
When you receive your card, you need to activate it by calling the number on the sticker affixed to the front of your card.
You can also activate your card online – here are some helpful tips.
In eZCard, make sure you’re in the detailed account level by going to the top of the page and selecting the switch icon next to your account name. Then, go to the 'Statements' page and chose your preferred statement option (mailed or paperless).
As a primary cardholder, you will see that you have a card number and an account number. Card numbers apply to specific credit cards and identify payments and transactions. Your account number applies to your credit card account, which may include more than one card. Your account consolidates transactions and payments across all its cards.
To change these details please call Meridian Contact Centre at 1 (866) 592-2226.
Call the number on the back of the card or dispute items online in eZCard. Navigate to eZCard, select a transaction you’d like to dispute (Note: a transaction has to be posted to the account) and select “Dispute this charge”.
Please call the number on the back of your credit card.
Your credit card allows you to consolidate other balances into one card. Transfer a balance by calling Cardholder Services at 1 (877) 558-3049. Please have the billing and account information available for the balances that you wish to transfer.
The annual interest rate is a measure of the cost of credit, expressed as a nominal yearly rate. It is the amount of interest that is billed to your account for the convenience of using your credit card. There is a 21-day grace period during which no interest will be charged on that month's merchandise purchases. Please note that cash advances do not have a grace period. You can view your current annual interest rate online in your eZCard account or on a monthly statement. Your complete annual interest rate details were provided with your card when your account was approved.
Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. As a fraud protection measure, we do strongly recommend that you call Cardholder Service prior to your departure. You can reach Cardholder Service at 1 (877) 558-3049.
When traveling internationally, please contact Cardholder Service at the international collect number: 1 (727) 570-4899.
Report it immediately by calling 1 (877) 558-3049.
Report it immediately by calling 1 (877) 558-3049.
We’re working on a solution to enable PIN changes at Meridian ABMs. Until then, we recommend you use the PIN that came with the card or use tap payments for purchases up to $250.
Go to the alerts page in eZCard and select the alerts you want to receive.
You can make a payment through online banking (a platform like Meridian Credit Union or another financial institution), through a bill payment enabled ATM, or at a branch.
Locate the wallet app on your smartphone — most are already installed. Then enter your credit card information. You can add your Meridian credit card to Apple Pay®, Google Pay™, or Samsung Pay®.
Our Meridian Visa Rewards Program is available on all of our credit card products and includes options to redeem for gift cards, merchandise, travel or account credit.
For general information, visit Rewards and benefits.
To explore the reward offerings on a specific card, visit the individual card product page.
You can redeem rewards through eZCard.
Some of our cards come with travel insurance. Check the details of your card’s features on its page. You can find them all in our Credit Cards section.
